Difference between revisions of "Fr:Admincenter subsc voicemail box"
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Revision as of 15:21, 5 September 2017
| Remarque | Les fonctions et/ou paramètres énumérés dans cet article peuvent ne pas être disponibles auprès de votre fournisseur de services téléphoniques. |
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Introduction
Here the VoiceMail Box VM and Fax service "Fax-to-Email" for the telephone number of the user is configured:
- Activate the VoiceMail Box
- Define that an access without PIN shall be possible
- Display if the VoiceMail Box is blocked and deblocking
- Display if the VoiceMail Box is full
- Define, if an email with attached message shall be send
- Define of the "Fax-to-Email" is activated
- Create an own personal greeting
Contents
- 1 The VoiceMail Box
- 2 Configuration
- 2.1 Where to Configure this Feature
- 2.2 Activate the VoiceMail Box and Configure the PIN
- 2.3 Creating a Greeting Announcement
- 2.4 Configure that a new Message will be sent via Email
- 2.5 The VoiceMail Box is Full
- 2.6 Receiving Fax with Fax Service "Fax-to-Email"
- 2.7 Parameter Configuration
- 2.7.1 Paramètre: Active
- 2.7.2 Paramètre: Login without PIN
- 2.7.3 Paramètre: Blocked
- 2.7.4 Paramètre: Full
- 2.7.5 Paramètre: PIN
- 2.7.6 Paramètre: Email
- 2.7.7 Paramètre: Format
- 2.7.8 Paramètre: Greeting
- 2.7.9 Paramètre: Fax support
- 2.7.10 Paramètre: Login without PIN
- 2.7.11 Paramètre: Blocked
- 2.7.12 Paramètre: Full
- 2.7.13 Paramètre: PIN
- 2.7.14 Paramètre: Email
- 2.7.15 Paramètre: Format
- 2.7.16 Paramètre: Fax support
- 2.7.17 Paramètre: Greeting
The VoiceMail Box
Features of the VoiceMail Box
The personal VoiceMail Box answers incoming calls, which were not answered. The messages are recorded digitally and can be listened to at any time.
Your personal VoiceMail Box offers the following features:
- * Activation of the personal answering machine based on call forwardings for:
- * All incoming calls
- * Incoming calls when no one is answering
- * Incoming calls on busy
- * All incoming calls if the telephone connection does not work
- * A standard greeting without announcement of the called number
- * A personal greeting
- * Change the PIN (password)
- * Recall by push key
- * The reception of a new message is displayed on the telephone (WMI protocol)
- * Send new messages by email
- * A fax can be received as a PDF file and sent with email to the user.
Behavior of the VoiceMail Box:
- * The VoiceMail Box waits for 4 seconds after a user prompting.
- * If the user is not prompting, the current menu is repeated endlessly.
- * If an unspecified digit is pressed, the current menu is repeated endlessly.
- * If an incorrect PIN (password) is entered, a new prompt is issued to enter the password. After four incorrect passwords, the VoiceMail Box is blocked for five minutes.
Basic Data of the VoiceMail Box
The following basic data apply to the VoiceMail Box:
- There is no limit of the number of stored messages
- The maximum length of a message is 5 minutes
- The maximum recording time of the VoiceMail Box is 5 minutes
-
- Message storage times:
- New unread messages: 15 days
- Listened messages: 3 days
- Saved messages: 24 days
- Message storage times:
| Remarque |
These values may differ on this telephone system. Check with your provider for the exact values. |
Using the VoiceMail Box
That a caller can leave a message the following conditions are required:
- The VoiceMail Box must be set up (see below).
- The VoiceMail Box must be a destination of a "Forwarding" or "Distribution" .
If the conditions are met then an inbound call will be redirected to the VoiceMail Box. After the greeting the caller can leave a message.
The subscriber can in different ways listen to the messages .
How Messages can be Listened to
The user can listen to messages in the following ways:
- Via the AdminCenter page "Messages on the VoiceMail Box"
- A new message is sent via email as audio file to the subscriber
- Dial *86 from the user’s telephone
- From any telephone from in the public telephone network PSTN proceed as:
- In national telephone systems with a special prefix for the answering machine routing:
- For Switzerland: 086 + own public phone number, e.g.: 0860123456789
- Apply the dialing process of the national telephone system
- From any telephone call the "VoiceMail Portal" and follow the instructions to be connected with the VoiceMail Box.
| Remarque |
Check with your provider or vPBX administrator how to access a VoiceMail Box from the public telephone network. |
Unlock the VoiceMail Box
After several incorrect entries of the PIN the VoiceMail Box access will be blocked for safety reasons. Messages left by callers are, however, still recorded.
The subscriber, vPBX administrator or provider administrator / operator can unlock the answering machine:
- Uncheck the parameter "Blocked"
Configuration
Where to Configure this Feature
As vPBX administrator:
-
Tab "Subscriber xx"
- Tab "Seetings"
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- Tab "VoiceMail"
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As subscriber:
- Tab "Settings"
- Tab "VoiceMail"
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Activate the VoiceMail Box and Configure the PIN
In order to use the VoiceMail Box it must be activated:
- Activated the VoiceMail Box at parameter "Active"
The PIN (Personal Identification Number PIN) must be configured for accessing the VoiceMail Box via telephone for listen to the messages or make configurations:
- Configure the "PIN"
- Determine in parameter "Login without PIN" if it is allowed to access the VoiceMail Box without PIN from the own telephone
Creating a Greeting Announcement
The VoiceMail Box standard greeting can be replaced with an own greeting.
A greeting can be created in two ways:
- Recording a greeting via telephone:
- Initiate from any telephone a connection to the VoiceMail Box. This is done equal to listening the messages via telephone.
- While the greeting announcement plays, press the * key. Either the main menu will now be auditioned immediately or the PIN with a concluding # (* <PIN> #) has to be entered first.
- By pressing the * key the VoiceMail Box changes into its main menu where the greeting can be recorded, reviewed or deleted.
- Download an audio file via AdminCenter:
- The greeting must be recorded with an external device and stored in an audio file. The audio file must be created in WAV (PCM encoded) or MP3!
- Select the audio file at "Greeting" via the Bouton [ Create ] and Bouton [ + Select File ... ] and upload it.
- Note:
The audio file must be stored so that it is accessible from the used web browser.
- Note:
Configure that a new Message will be sent via Email
If newly recorded messages shall be sent via email, the following settings are required:
The email will contain information about the time of receipt, sender, and annexed the message as an audio file. The messages on the answering machine remain preserved and can still be listened to via telephone or AdminCenter.
The VoiceMail Box is Full
The VoiceMail Box shows "Full" when the available memory is full. When the memory is full no further messages will be recorded. Old or long messages can be deleted on page "Messages" .
Receiving Fax with Fax Service "Fax-to-Email"
The fax service "Fax-to-Email" is attached to the VoiceMail Box. When "Fax-to-Email" is activated the VoiceMail Box is able to detect if an incoming media stream is a voice message or a Fax transmission. If an incoming call is detected as a fax, the transmitted data is converted into a PDF file and sent by email to the email address of the answering machine.
The Fax service can receive fax coded as "inband G.711" or "outband T.38".
In order that the Fax service can be used it must be activated and configured:
- Activate the VoiceMail Box at parameter "Active"
- Configure the parameter "Fax support" with:
- Fax only:
- Only fax connections will be processed (Voice messages are ignored).
- or
- Automatic:
- The "Fax-to-Email" service automatically detects whether a fax or voice message is received and processes the connection accordingly.
- In parameter "Email" the destination email address must be configured.
- The VoiceMail Box must be a destination of a "Forwarding" or "Distribution" .
Parameter Configuration
Paramètre: Active
| Description: | Defines that the VoiceMail Box is activated or not. |
| Configuration: | Bouton de sélection:  Activé -  Non activé
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| Valeur par défaut: | Activated |
| Version: | AdminCenter V5.7 |
Paramètre: Login without PIN
| Description: | Defines that no PIN must be entered when calling and connected from the associated telephone. |
| Configuration: | Bouton de sélection: Activé - Non activé
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| Valeur par défaut: | Activated |
| Version: | AdminCenter V5.7 |
Paramètre: Blocked
| Description: | Unlock the VoiceMail Box
Locking happens, for example, after repeated incorrect entry of the PIN. |
| Configuration: | Bouton de sélection: Activé - Non activé
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| Valeur par défaut: | Not activated |
| Version: | AdminCenter V5.7 |
Paramètre: Full
| Description: | Indicates if the memory capacity of the VoiceMail Box is used up.
The selection box is selected when the VoiceMail Box is full. |
| Configuration: | - |
| Valeur par défaut: | - |
| Version: | AdminCenter V6.5 |
Paramètre: PIN
| Description: | Defines the PIN (Personal Identification Number PIN, password) of the VoiceMail Box.
| ||
| Configuration: | Texte de configuration:
| ||
| Valeur par défaut: | Random numbers | ||
| Version: | AdminCenter V5.7 |
Paramètre: Email
| Description: | Defines the email address to which new messages are sent by the VoiceMail Box.
The message may be attached as audio file to the email. |
| Configuration: | Regular Email-Address |
| Valeur par défaut: | |
| Version: | AdminCenter V5.7 |
Paramètre: Format
| Description: | Specifies the recording format of the audio file of a message.
This audio file can be attached to the email. Selectable formats of the audio file:
|
| Configuration: | Menu à choix:
|
| Valeur par défaut: | wav |
| Version: | AdminCenter V5.7 |
Paramètre: Greeting
| Description: | A greeting audio file can be downloaded via the button [Create].
The audio file has to be previously created and encoded as WAV (PCM encoded) or MP3. A loaded greeting audio file can be deleted with the [Delete] button. Afterwards the standard greeting of the VoiceMail Box is used. |
| Configuration: | Bouton [ Create ]
Bouton [ Delete ] |
| Valeur par défaut: | |
| Version: | AdminCenter V5.7 |
Paramètre: Fax support
| Description: | Defines if the "Fax-to-Email" service is activated or not.
When a fax is received, it is sent as PDF-file to the specified email address of the VoiceMail Box. Selectable behavior of the VoiceMail Box:
|
| Configuration: | Menu à choix:
|
| Valeur par défaut: | No |
| Version: | AdminCenter V5.7 |
Paramètre: Login without PIN
| Description: | Defines that no PIN must be entered when calling and connected from the associated telephone. |
| Configuration: | Bouton de sélection: Activé - Non activé
|
| Valeur par défaut: | Activated |
| Version: | AdminCenter V5.7 |
Paramètre: Blocked
| Description: | Unlock the VoiceMail Box
Locking happens, for example, after repeated incorrect entry of the PIN. |
| Configuration: | Bouton de sélection: Activé - Non activé
|
| Valeur par défaut: | Not activated |
| Version: | AdminCenter V5.7 |
Paramètre: Full
| Description: | Indicates if the memory capacity of the VoiceMail Box is used up.
The selection box is selected when the VoiceMail Box is full. |
| Configuration: | - |
| Valeur par défaut: | - |
| Version: | AdminCenter V6.5 |
Paramètre: PIN
| Description: | Defines the PIN (Personal Identification Number PIN, password) of the VoiceMail Box.
| ||
| Configuration: | Texte de configuration:
| ||
| Valeur par défaut: | Random numbers | ||
| Version: | AdminCenter V5.7 |
Paramètre: Email
| Description: | Defines the email address to which new messages are sent by the VoiceMail Box.
The message may be attached as audio file to the email. |
| Configuration: | Regular Email-Address |
| Valeur par défaut: | |
| Version: | AdminCenter V5.7 |
Paramètre: Format
| Description: | Specifies the recording format of the audio file of a message.
This audio file can be attached to the email. Selectable formats of the audio file:
|
| Configuration: | Menu à choix:
|
| Valeur par défaut: | wav |
| Version: | AdminCenter V5.7 |
Paramètre: Fax support
| Description: | Defines if the "Fax-to-Email" service is activated or not.
When a fax is received, it is sent as PDF-file to the specified email address of the VoiceMail Box. Selectable behavior of the VoiceMail Box:
|
| Configuration: | Menu à choix:
|
| Valeur par défaut: | No |
| Version: | AdminCenter V5.7 |
Paramètre: Greeting
| Description: | A greeting audio file can be downloaded via the Bouton [ Create ].
The audio file has to be previously created and encoded as WAV (PCM encoded) or MP3. A loaded greeting audio file can be deleted with the Bouton [ Delete ]. Afterwards the standard greeting of the VoiceMail Box is used. |
| Configuration: | Bouton [ Create ]
Bouton [ Delete ] |
| Valeur par défaut: | |
| Version: | AdminCenter V5.7 |
© Aarenet Inc 2018
Version: 3.0
Author: Aarenet
Date: July 2017
