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anSwitch V6 & V7 Online-Help |
The anSwitch V6 & V7 Online-Help provides information to:
Ö List of *#-codes for managing telephone features.
Ö Help DataAccessCenter DAML API!
Ö Help of the anSwitch V6 support tools
Ö Support for users for analyzing and handling VoIP device problems (Support Level 1).
Ö Support for operators and supporters (Support Level 2)
Ö Support for administrators for analyzing and handling anSwitch V6 VoIP service problems.
Download all available anSwitch
V6 manuals:
4 Manual anSwitch V6 System Description
4 Manual anSwitch V6 Operation
4 Manual anSwitch V6 User Telephony Features
4 Manual anSwitch V6 Support
4 Manual anSwitch V6 Lawful Interception
4 Manual anSwitch V6 DataAccessCenter DAML API
This
information is accessible via the wiki online help of anSwitch V6. 
This help describes the configuration, maintenance and use of user and vPBX functions via the AdminCenter.
List of *#-codes for managing telephone features.
This
information is accessible via the wiki online help of anSwitch V6.
By using *#-code stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:
4 Call Forwarding
4 Call Rejecting
4 Display own Telephone Number (CLIP, CLIR)
4 Predetermined Conference
4 Check last Connections.
4 Check own Telephone Number
4 Call Pickup
4 Call Recording
4 Switch Out of Call Distributions
4 Recording of Announcements
4 vPBX Call Distribution Normal/Night/Weekend
4 Login/Logout from CTI Routing.
Help DataAccessCenter DAML API!
This
information is accessible via the wiki online help of anSwitch V6.
Download
DAML examples as Linux scripts using the "curl library".
This help describes the usage of the anSwitch V6 DataAccessCenter DAML API. The anSwitch V6 Administrator, Operator and 3rd party Customer Management System CMS programmer find:
4 How to access the DataAccessCenter.
4 The description of the Data Access Markup Language DAML protocol.
4 Examples of configurations and data retrieving via the DAML API.
Help of the anSwitch V6 support tools
This
information is accessible via the wiki online help of anSwitch V6.
The anSwitch V6 Administrators, Operators, Supporters find here information about the "On Board" tools for analyzing and supporting general VoIP Switch issues and customer problems:
4 The ConfigCenter "Support Log" displays the anSwitch V6 internal activities.
4 The ConfigCenter "Traces" displays the signaling between the AS6 and external devices.
4 The ConfigCenter "Call Data" lists the CDR of all incoming or outgoing connections or connection attempts. The "Call Data" provides shortcuts to SIP, SDP trace and RTP statistic information of a single call.
4 The ConfigCenter "Address Registration" displays if a SIP device or MGCP MTA has registered a telephone number.
4 The ConfigCenter "System Components" displays the state and activity of the VoIP Switch components.
4 The ConfigCenter "Channels" displays the state of connections.
4 The ConfigCenter "System Utilization" displays a statistical overview of the VoIP Switch resource utilization.
Support for users for analyzing and handling VoIP device problems (Support Level 1).
View
online or download this help of the anSwitch V6.
This help describes how the user can solve problems with a VoIP device, e.g. a SIP telephone, or an analog device, e.g. a FAX. If the user cannot solve the problem, then it is described what information must be provided so that support personnel can help efficiently.
Contents:
4 Basic check of the VoIP device.
4 The VoIP device doesn't load the configuration from the anSwitch V6!
4 The VoIP device doesn't register with the anSwitch V6.
4 The VoIP device cannot establish or receive connections!
4 Poor, partly or completely missing audio transfer.
4 FAX transmission doesn't work or only partially.
Support for operators and supporters (Support Level 2)
This
information is accessible via the wiki online help of anSwitch V6.
The supporter finds here instructions how to handle a user's level 2 telephony problems:
4 Best Practice for Handling a User Problem
4 Record the Customer's Data and Problem Description
4 Analyzing the Customer Problem
4 Solving the Customer Problem
Support for administrators for analyzing and handling anSwitch V6 VoIP service problems.
This
information is accessible via the wiki online help of anSwitch V6.
The anSwitch V6 administrator and other service personnel find here a workflow for analyzing VoIP service problem indications and find out the appropriate action.
Download
all needed documents for creating and managing a PBX.
This PBX document collection provides information:
PBX basics:
4 PBX creation and managing
4 Department creation and managing
4 PBX Extension creation and managing
PBX features as:
4 Assigning phones and other SIP devices to a PBX Extension
4 Incoming call routing with Direct Dialing In DDI, Advanced Call Distribution ACD and Interactive Voice Response IVR
4 PBX paging and intercom groups
4 PBX call pickup groups
4 PBX auto-attendant
4 PBX audio conferencing
4 PBX FAX server
4 PBX contacts and short numbers
4 Incoming call routing according timetable or day/night/weekend
User features as:
4 VoiceMail Box
4 Call forwarding
4 Call rejection, e.g. Do Not Disturb DND
4 Call pick-up
4 Flip phone
4 Suspend from Advanced Call Distribution ACD
4 User contacts and short numbers
4 List of *#-codes for managing user features
Accessing a PBX/PBX Extension via the Portal UI:
4 Managing Portal UI access accounts for PBX Administrators and users
4 Two-factor-authentication
Download
all needed documents for assigning and managing phones.
This phone related document collection provides information about:
4 Assigning phones and other SIP devices to a PBX Extension
4 Phone type managing and creating new phone types with the phone toolkit.
4 PBX Extension creation and managing
Specific phone type information:
4 User information on how to install and use the anDesktop PC application.
4 Customer and user information on how to install and use the anCall MS Teams plugin.
4 Customer and web designer information on how to apply click-to-call in an HTML web page.
This support document collection provides information about:
4 Aarenet support contacts
4 Support of user problems (support level 1)
4 Support of operation problems (support level 2)
4 An introduction into VoIP knowhow
Download this bookmark file and import
it into your Web browser to get access to: 
Links to the anSwitch V6 & V7 Online Help articles.
Links to VoIP protocol documentations:
à Session Initiation Protocol @ Wikipedia
à Session
Description Protocol @ Wikipedia
à A Hitchhiker's
Guide to the Session Initiation Protocol (SIP)
Java Regular Expression Links:
à Java Regex
Definition ("Pattern" Java 2 Platform SE 5.0) @ Oracle
à Free Online Java Regular Expression
Tester @ FreeFormatter.com
Links to audio file generation & download:
à Audacity®:
Manipulating audio files for Windows, Mac and Linux
à CCMixter: License
free music files
à TTSMP3: Free Text-to-MP3 for US English
conversion