Basic Configuration of the Subscriber

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Nota Le funzioni e/o i parametri elencati in questo articolo potrebbero non essere disponibili presso il fornitore del servizio telefonico.



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Introduzione

Here several features and supplementary services of the subscriber can be configured and/or activated/deactivated:

  • Defining the identity of the subscriber, for example, which public telephone number (CLIP) shall be displayed or if an anonymous (CLIR) call shall be placed.
  • Display of the SIP Login Credentials
  • Defining the language to be used in standard announcements or in the AdminCenter Web GUI
  • Defining the behavior of the call waiting CW if the user is busy with another call
  • Defining a vPBX department for the telephone number
  • Defining the location for emergency calls
  • Defining IP subnet(s) or a SIP Profile which contains a list allowed IP subnets where VoIP devices are allowed to register to this user account
  • Defining whether the user has an account at the "UCC WebRTC Conference Service" .
  • Defining whether conversations are to be recorded and the audio file sent to a predefined email address


Nota

It is possible that the provider did not enable all features!





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The Subscriber Identity

General information about the identity of the subscriber can be transferred to the called party. This information can be displayed on the called side, depending on the capabilities of the terminal.

The following settings are possible in order to influence the display of the own identity:

  • A "Name" can be defined for the telephone number of the subscriber, e.g. the personal name or company name. This information is used as a description of the telephone number and is transmitted as "Display Name" to the called party.
Information for vPBX subscribers:
The name is transmitted only within the vPBX. The name is not transmitted with outbound calls to the public telephony.
  • In "Displayed external Number" the own public telephone number can be defined, which is transmitted to the called party and eventually displayed.
Information for vPBX subscribers:
Here another public vPBX phone number can be selected for display
Example:
The members of the support team do not want to have displayed their direct public telephone number, but the official support telephone number of the company instead.
  • "Do not change"
The information provided by the telephone or vPBX telephone number of the caller is transferred unchanged
  • "Yes"
The telephone number is always suppressed (CLIR) → anonymous call
  • "No"
The public telephone number, which is used for the call is displayed (CLIP).
  • In "Mobile Number" the associated mobile telephone number of the user can be configured. The user's mobile number is needed in various features, e.g. "Call Through" in the "an IP-Phone" mobile app.




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SIP Credentials of the Subscriber Account

The SIP credentials "Domain", "Authenticating Name" and "Password" for the telephone number may be displayed and changed.


Nota

The SIP credentials must be synchronized to the associated SIP devices!



Avviso
  • If not handled with care it is possible that the connectivity is not working correctly!
  • SIP devices using this SIP credentials must be reconfigured accordingly!
  • Configured Line Key on SIP telephones must be synchronized!
  • These values must be handled confidential. They open the possibility of misuse and may cause high connection cost!





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Define the Used Language

The default language is defined by the telephony switch for various features

The language can be defined with parameter "Language" and applies to the following features:

  • The AdminCenter Web GUI
  • The standard announcements of the personal VoiceMail box
  • The standard announcements of the telephony switch, for example, with an active "Do not Disturb"




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On Busy

When the subscriber has an active connection and a further call is coming in then the new caller hears usually the busy tone.

As multiple VoIP devices may be registered to the telephone number the user can define the behavior of the feature "On Busy" :

  • "Signal Busy":
Immediately rejects the new incoming call (no call waiting) when one device is busy. The caller hears the busy tone.
  • "Start call waiting, busy if one device rejects":
All devices are signaled with the new incoming call. If one device is rejecting the new call then the caller hears the busy tone.
  • "Start call-waiting, busy if all devices reject":
All devices are signaled with the new incoming call. If all devices are rejecting the new call then the caller hears the busy tone.

→ If there is just one device registered the later two options behave the same.




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Assigning to a vPBX Department

If a vPBX is divided into departments then the telephone number can be assigned to a "Department" .

A department can be used:

  • for sending SMS (the VoIP system must contain a SMS service) to all members of the department




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Define the Location of the Telephone for Emergency Calls

If the subscriber places an emergency call, e.g. 112, the telephony switch routes the call to the nearest emergency call center.

In order to find the nearest emergency call center the telephony switch needs to know the current location of the subscriber. The current location has to be configured with parameter "Location (for Emergency)" . If no location is configured the telephony switch uses the default emergency call center.

Usage note for parameter "Location (for Emergency)" :
Since there may be several thousand locations available, a full selection list is unfavorable. Therefore the input field works as a search box. When letters and/or numbers are entered (e.g. of a community) then all locations are listed that match the entry. When the correct location is displayed it can be selected.




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Limitation of the IP Subnet for the SIP Devices

With this feature, it is possible to define an IP subnet where the SIP devices are allowed to register at this user account. Registration attempts from SIP devices out of other IP subnets are rejected.

The IP subnet is defined with the parameter "Network" . It is possible to configure several IP subnets separated by commas.
Example:

172.1.1.0/24,192.168.10.0/24




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Limitation of the IP Subnets with a SIP Profile for the SIP Devices

With this feature it is possible to define a set of IP subnets where the SIP devices are allowed to register at this user account. Registration attempts from SIP devices out of other IP subnets are rejected.

The provider prepares the available "SIP Profiles" . Check with the provider which IP subnets are associated with a SIP profile.




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User account on the "UCC WebRTC Conference Service"

Nota

This feature is only available if the "UCC WebRTC Conference Service" is set up on the VoIP system.


The user can define here whether a UCC user account on the "UCC WebRTC Conference Service" is activated. If the UCC user account is active , the user can initiate "UCC WebRTC Conferences" in addition to the normal audio conferences.

The username (email address) and password of the AdminCenter account are used for the login in the user account of the "UCC WebRTC Conference Service".




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Call Recording

This feature allows the user to record his/hers conversations and to be sent as an audio file to a definable email address.

The feature is activated when the parameter "Recording E-Mail" is configured.

The recording of a conversation can be started as follows:

  • The subscriber presses an appropriate key on his SIP telephone during the active call.
(Note: Not all SIP telephones support this feature with a configurable key.)
  • The subscriber presses the following *# procedures on his telephone during the active call:
##1 : Start recording
##0 : Stop recording
(Note: DTMF must be activated on the telephone.)
  • All calls of the subscriber are automatically recorded when parameter " Auto recording " is activated.




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Configuration


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Where to Configure this Feature

As vPBX administrator:

nav Tab "Subscriber xx"
nav Tab "Account"


As user:

nav Tab "Account"




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Parameter Configuration


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Parametro: Name

Descrizione: Defines a name to describe the telephone number.

This information is transmitted within the vPBX as "Display Name" and can be displayed by a called SIP device.

Configurazione: Stringa di configurazione:
  • Any string
Predefinito: None
Versione: AdminCenter V5.7





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Parametro: Displayed external Number

Descrizione: Defines which public telephone number (CLIP) of the vPBX will be displayed at the called party in the public telephony network.
Configurazione: Menu di scelta:
None

Menu di scelta:

Own public telephone number
List of the public vPBX telephone numbers
Predefinito: Public vPBX telephone number with direct dialing in to the internal telephone number
Versione: AdminCenter V5.7





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Parametro: Suppress own number

Descrizione: Defines which telephone number to be displayed at the called side:
  • "Do not change"
The information provided by the telephone or vPBX telephone number of the caller is transferred unchanged
  • "Yes"
The telephone number is always suppressed (CLIR) → anonymous call
  • "No"
The public telephone number, which is used for the call is displayed (CLIP).
Configurazione: Menu di scelta:
Do not change
Yes
No
Predefinito: Do not change
Versione: AdminCenter V5.7





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Parametro: Mobile Number

Descrizione: Defines the associated mobile telephone number of the subscriber. The mobile telephone number must be in international number notation, e.g.:
+411234567890
Configurazione:
Predefinito:
Versione: AdminCenter V6.4





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Parametro: Domain

Descrizione: SIP domain for the SIP device, which shall register to this telephone number.
Configurazione: Stringa di configurazione:
  • IP address
Predefinito:
Versione: AdminCenter V5.7





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Parametro: Authentication Name

Descrizione: SIP authenticating name for the SIP device, which shall register to this telephone number.
Configurazione: Stringa di configurazione:
  • Any string
Nota

Follow the online instructions concerning secure authenticating name!


Predefinito:
Versione: AdminCenter V5.7





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Parametro: Password

Descrizione: SIP password for the SIP device, which shall register to this telephone number.
Configurazione: Stringa di configurazione:
  • Any string
Nota

Follow the online instructions concerning secure passwords!


Predefinito:
Versione: AdminCenter V5.7





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Parametro: Language

Descrizione: Defines the language to be used in:

Definiert, welche Sprache benutzt werden soll für:

  • The AdminCenter Web GUI
  • The standard announcements of personal voicemail box
  • The standard information of the telephone switch, e.g. an active "Do not Disturb"
Configurazione: Menu di scelta:
List of all available languages
Predefinito:
Versione: AdminCenter V5.7





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Parametro: On Busy

Descrizione: Defines whether during an active call another incoming call is signaled by a warning tone and how the caller is signaled.
  • "Signal Busy":
Immediately rejects the new incoming call (no call waiting) when one device is busy.
  • "Start call waiting, busy if one device rejects":
All devices are signaled with the new incoming call. If one device is rejecting the new call then the caller hears the busy tone.
  • "Start call-waiting, busy if all devices reject":
All devices are signaled with the new incoming call. If all devices are rejecting the new call then the caller hears the busy tone.
Configurazione: Menu di scelta:
Signal Busy
Start call waiting, busy if one device rejects
Start call-waiting, busy if all devices reject
Predefinito: Start call waiting, busy if one device rejects
Versione: AdminCenter V6.4





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Parametro: Location (for Emergency)

Descrizione: Defines the location of the telephone for handling emergency calls, e.g. 112


Nota

It is important that the location is known as precisely as possible. In an emergency the telephony switch can route the call to the correct emergency center.


Configurazione: Stringa di configurazione:
  • List of all defined locations

Usage note: The input works as a search box. When letters and/or numbers are entered (e.g. a community) then all locations are listed that match the entry. When the correct location is displayed then it can be selected.

Predefinito: None
Versione: AdminCenter V5.7





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Parametro: Recording E-Mail

Descrizione: Defines to which email address the attached audio file is sent with the recorded conversation.

If no email address is entered, the feature is not activated!

Configurazione: Stringa di configurazione:
  • None : No call recording active
  • Email Address
Predefinito: None
Versione: AdminCenter V5.7





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Parametro: Auto recording

Descrizione: Defines whether all conversations of the subscriber will be automatically recorded. The individual calls are sent as an audio file to the specified email address.
Configurazione: Pulsante di scelta: box on Attivato - box off Non attivato
Predefinito: Not activated
Versione: AdminCenter V5.8





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Parametro: Network

Descrizione: Defines from which IP subnet a SIP device is allowed to register at this user account. The network is defined by the starting IP address and its subnet mask. Several comma separated IP subnets are possible.

Example:

172.1.1.0/24,192.168.10.0/24
Configurazione: Stringa di configurazione:
  • None : No IP address checking
  • IP address / Subnet Mask Bit
Predefinito: None
Versione: AdminCenter V6.2





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Parametro: SIP Profile

Descrizione: Defines a SIP Profile which contains a list of IP subnets where a SIP device is allowed to register at this user account.

Check with the provider which IP subnets are associated with a SIP profile.

Configurazione: Menu di scelta:
- (None)
List of prepared SIP Profiles
Predefinito: None
Versione: AdminCenter V6.2





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Parametro: Department

Descrizione: Defines a vPBX department for this telephone number.
Configurazione: Menu di scelta:
- (None)
List of prepared departments
Predefinito: None
Versione: AdminCenter V6.4





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Parametro: UCC User

Descrizione: Defines that the user has a UCC user account on the "UCC WebRTC Conference Service" .

The UCC account is generated automatically on the "UCC WebRTC Conferencing" service. Afterwards the user can initiate "UCC WebRTC Conferences".

Configurazione: Pulsante di scelta: box on Attivato - box off Non attivato
Predefinito: Not activated
Versione: AdminCenter V6.8




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© Aarenet Inc 2018

Version: 3.0     Author:  Aarenet     Date: July 2017

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