Difference between revisions of "Support user level2"
(Created page with "{{DISPLAYTITLE: User Support }} {{PAGE_HEADER}} {{Page_Help_Links | links=5 | width1=225 | width2=225 | width3=225 | width4=225 | width5=100 | link1={{NAMESPACE}}:help_support...") |
|||
| Line 16: | Line 16: | ||
| + | <!-- PAGE_BREAK --> | ||
__TOC__ <!-- Table of Contents --------------------------------------------------------------------> | __TOC__ <!-- Table of Contents --------------------------------------------------------------------> | ||
| Line 46: | Line 47: | ||
{{ToTop | SupportUserProblemRegistration }} <!-----------------------------------------------------> | {{ToTop | SupportUserProblemRegistration }} <!-----------------------------------------------------> | ||
| − | == Solve Problem: The User Device | + | == Solve Problem: The User Device does not Register == |
Instruction how to find out and solve why the user's device cannot register, e.g.: | Instruction how to find out and solve why the user's device cannot register, e.g.: | ||
| Line 67: | Line 68: | ||
{{ToTop | SupportUserProblemNoOutgoingConnection }} <!---------------------------------------------> | {{ToTop | SupportUserProblemNoOutgoingConnection }} <!---------------------------------------------> | ||
| − | == Solve Problem: Outgoing Connections are Failing | + | == Solve Problem: Outgoing Connections are Failing == |
Instruction how to solve failing outgoing connections, e.g.: | Instruction how to solve failing outgoing connections, e.g.: | ||
Revision as of 10:28, 10 July 2017
| Note | The features and/or parameters listed in this article may not be available from your telephone service provider. |
The supporter finds here instructions how to handle a user's telephony problem.
Contents
- 1 Analyzing the Customer Problem
- 2 Solving the Customer Problem
- 2.1 Solve Problem: The User Device does not Register
- 2.2 Solve Problem: Incoming Connections are Failing
- 2.3 Solve Problem: Outgoing Connections are Failing
- 2.4 Solve Problem: Irregular Connection Release
- 2.5 Solve Problem: Disturbed Speech Transmission
- 2.6 Solve Problem: Disturbed FAX Transmission
- 2.7 Solve Problem: DECT Multi-Cell Handsets are not Working
Analyzing the Customer Problem
Work Flow for Analyzing the User Problem
The supporter finds here instructions how to handle a user's telephony problem and to find out the problem area.
Download this work flow:
Solving the Customer Problem
Solve Problem: The User Device does not Register
Instruction how to find out and solve why the user's device cannot register, e.g.:
- Defect or not powered user device
- User device not correct connected to the IP network
- User device not correct configured
Solve Problem: Incoming Connections are Failing
Instruction how to solve failing incomming connections, e.g.:
- User device not correctly registered
- Wrong calling number
- User device not correct configured
Solve Problem: Outgoing Connections are Failing
Instruction how to solve failing outgoing connections, e.g.:
- User device not correctly registered
- Wrong called number
- User device not correct configured
Solve Problem: Irregular Connection Release
Instruction how to solve irregularly released user connections, e.g.:
- Failing Session Timer
Solve Problem: Disturbed Speech Transmission
Instruction how to solve disturbed speech transmission, e.g.:
- Short interruptions during the connection
- No transmission in one direction from the beginning of the connection
- No transmission in both directions from the beginning of the connection
Solve Problem: Disturbed FAX Transmission
Instruction how to solve interrupted FAX transmission, e.g.:
- Fax transmission doesn't start
- Not all pages are transmitted
Solve Problem: DECT Multi-Cell Handsets are not Working
Instruction how to solve problems with DECT Multi-Cell handsets, e.g.:
- Hand over from cell to cell not working
- Bad speech quality
© Aarenet Inc 2018
Version: 3.0
Author: Aarenet
Date: May 2017
