Latest revision as of 15:31, 5 September 2017

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Le funzioni e/o i parametri elencati in questo articolo potrebbero non essere disponibili presso il fornitore del servizio telefonico.

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Introduzione

Call distributions are used to allow incoming calls to be forwarded to telephones or other destinations. The flexible configuration options allow to implement group calls, ring calls, etc.. Different call routing schemes can be configured for different day times and/or weekdays.

As destinations can be configured:

National or intentional telephone numbers
vPBX internal telephone numbers
VoiceMail Box
Announcements with or without interactive user guidance IVR

The call distribution can be controlled in time:

Time delayed
Only at certain times of the day
Only on certain weekdays

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-{{DISPLAYTITLE: Managing Call Distributions }}
+{{DISPLAYTITLE: The Call Distribution }}
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-Call distributions are used to allow incoming calls to be forwarded to telephones or other destinations, such as:
+Call distributions are used to allow incoming calls to be forwarded to telephones or other destinations. The flexible configuration options allow to implement group calls, ring calls, etc.. Different call routing schemes can be configured for different day times and/or weekdays.
+As destinations can be configured:
 :* National or intentional telephone numbers
 :* vPBX internal telephone numbers
-:* VoiceMail Box
+:* [[{{NAMESPACE}}:admincenter_subsc_voicemail_box | VoiceMail Box ]]
-:* [[{{NAMESPACE}}: admincenter_subsc_announcement_ivr | Announcements ]] with or without interactive user guidance IVR
+:* [[{{NAMESPACE}}:admincenter_subsc_announcement_ivr | Announcements ]] with or without interactive user guidance IVR
@@ Line 19: / Line 21: @@
 :* Only at certain times of the day
 :* Only on certain weekdays
-With the flexible configuration options group calls, ring calls, etc. can be realized.
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 <!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
+<!-- Transclusion : Article Begin -----------------------------------------------------------------><section begin=article />
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-= Call Distribution =
+{{ToTop}} <!--------------------------------------------------------------------------------------->
+= The Call Distribution =
@@ Line 36: / Line 37: @@
 {{ToTop | FeatureDistributionGeneral }} <!--------------------------------------------------------->
-== General Characteristics of a Call Distribution ==
+== Characteristics of a Call Distribution ==
-The "Call Distribution" feature allows incoming calls to be routed to other telephones or other destinations.
+The "call distribution" is used to route incoming calls to other telephones and other destinations. The flexible configuration options allow group calls, cyclic calls, etc. to be implemented. Different call distribution schemes can be configured for different times and/or weekdays.
-{{Note|
+{{Note |
-Especially for professional applications the goal shall be that no call remains unanswered!
+The basic goal of a call distribution is to ensure that no call remains unanswered.
 }}
-A call distribution is characterized as follows:
+A call distribution is tied to a telephone number, e.g. to the internal vPBX number <tt>30</tt> which is assigned to the support organization. An internal subscriber of this vPBX can directly call this internal telephone numbers. An external caller can call the public support number <tt>030 300 030</tt>. In this case, [[{{NAMESPACE}}: admincenter_pbx_extern | the dial-in DDI ]] will foreward the external caller to the internal support number.
-# A call distribution can be assigned to each telephone number.
-#:
-# There is no need for a VoIP device to register on the telephone number in order that a call distribution is carried out.
+Also, residential user with only one telephone number can use the call distribution for forwarding incoming calls to e.g. their mobile, to the office, VoiceMail Box etc.
-#:
-# Each call distribution of a vPBX has its own [[{{NAMESPACE}}:admincenter_pbx_extensions | internal vPBX telephone number]]. Thus, a call distribution can be directly called and it can also be a destination of another call distribution.
-#:
+A call distribution contains any number of [[#PageDiversionEntity | call distribution elements]]. Each call distribution element contains a forwarding destination and all the necessary information what shall happen when this destination is called.
-# A call distribution can have any number of [[#PageDiversionEntity | call distribution elements]]. Each call distribution element contains a destination and the conditions so that the forwarding is executed on this destination.
-#:
-# A call distributing element contains all the configurations for forwarding to a destination:
+The following overview explains the possibilities of a call distribution element: <br>
-#: * Type of the [[#FeatureDistributionDestination | destination ]]:
+[[File: admincenter_subsc_distribution_overview_e.png | 500px |link=| Overview Call Distribution Element]]
-#: * National, international, or vPBX internal telephone number
-#:: * [[{{NAMESPACE}}:admincenter_subsc_voicemail_box | VoiceMail Box ]]
-#:: * [[{{NAMESPACE}}:admincenter_subsc_announcement_ivr | Announcement ]] with or without interactive user guidance IVR
+<font color=#9c9472>'''1. Telephone Number and Name'''</font> <br>
-#:
+: The call distribution is assigned to the telephone number of the user account or to any [[{{NAMESPACE}}:admincenter_pbx_extensions | internal vPBX telephone number]].
-#: * After which [[#FeatureDistributionDelay | time delay]] to call the new destination
+: The name of the call distribution itself is the [[{{NAMESPACE}}:admincenter_subsc_account#SubscriberName | name of the account. ]]
-#:
+: Any call distribution element can have any [[#SubscriberDistributionName | Name]]
-#: * What shall happen with the still [[#FeatureDistributionStopRinging | ringing telephones ]] of these and previous invoked distributions of this call:
+:: Note:
-#::* Continue ringing
+::* There is no need for a VoIP device to register to the call distribution number.
-#::* Stop the ringing
+::* Since a call distribution has a real own telephone number, it can be the forward destination of an other call distribution.
-#:
-#: * What shall happen with [[#FeatureDistributionStopCallForeward | all forwarding ]] of the new destination:
-#::* Execute if available
+<font color=#9c9472>'''2. Forward Destination and Delay'''</font> <br>
-#::* Do not execute
+: Each call distribution element has a [[#FeatureDistributionDestination | forward destination.]] The following destinations are available:
-#:
+:* National, international or internal vPBX telephone number
-# A subscriber who is a part in one or more call distributions can [[#FeatureDistributionSuspendUser | suspend]] its telephone number in a certain or all distributions.
+:* [[{{NAMESPACE}}:admincenter_subsc_voicemail_box | VoiceMail Box ]]
-#:
+:* [[{{NAMESPACE}}:admincenter_subsc_announcement_ivr | Announcement]] with or without interactive user guidance IVR
-#:
+: It can be determined with which [[#FeatureDistributionDelay | delay]] the destination shall be called.
-# A call distribution element can be time-controlled when active:
-#::* During the day (from - to)
-#::* On which weekdays (Mon - Fri)
+<font color=#9c9472>'''3. Stop Ringing'''</font> <br>
-# The call distribution in a vPBX can be switched to a [[#FeatureDistributionNormalDayWeekend | call distribution scheme "Normal/Night/Weekend".
+: With each call distribution element it can be determined what shall happen with the [[#FeatureDistributionStopRinging | ringing of the previous called destinations ]] of this or an other involved call distribution:
+: * All previous called destinations continue with ringing
+: * All previous called destinations must stop their ringing
+<font color=#9c9472>'''4. No Further Forwarding'''</font> <br>
+: With each call distribution element, it is possible to determine whether configured   [[#FeatureDistributionStopCallForeward | forwarding at the destination]], e.g. a "Distributions" or [[{{NAMESPACE}}:admincenter_subsc_forewards | "Forewards" ]], shall be executed or not.
+: Example:
+:: The "private" forwardings of the reception desk (secretary) must not be executed when an incoming call is distributed for support issues.
+<font color=#9c9472>'''5. Suspend call distribution element'''</font> <br>
+: Each call distribution element has its [[#FeatureDistributionElementSuspend | "Status"]], which determines whether it should be executed or suspended. So call distributing elements can be prepared but not activated.
+: Example:
+: Only the distribution elements of the responsible emergency personnel are activated the others are suspended.
+<font color=#9c9472>'''6. Schedule'''</font> <br>
+: For each call distribution element it can be scheduled when it [[#FeatureDistributionSchedule | is activated]]:
+: * During the [[#SubscriberDistributionFromTo | day: From - To]]
+: * On which [[#SubscriberDistributionDay | weekdays: Mon - Sun]]
@@ Line 84: / Line 105: @@
 == Suspend from Call Distributions ==
-In the AdminCenter the user can be suspended from a call distributions by setting [[ #SubscriberDistributionState | "State" ]] to "suspend".
+If a subscriber is included in one or more call distributions, it can be suspended from a specific or all call distributions. The suspension must be manually released!
-The user can suspend himself with the *#-stimulus-procedure "Service 49":
+Via AdminCenter the user can suspended himself from a call distribution by setting [[ #SubscriberDistributionState | "State" ]] to "suspend". Or the user can suspend himself using the *#-stimulus-procedure "Service 49":
 {{STIMULUS_SERVICE_TRANSCLUDE | Service49 }}
 Example:<br>
-: A supporter cannot take any calls, and therefore wants to remove himself from the call distribution 11 temporarily.
+: A supporter cannot serve any calls, and therefore wants to suspend himself from the call distribution of telephone number "30" temporarily.
 : The supporter dials on his telephone:
-:: <tt>*4911</tt>
+:: <tt>*4930</tt>
@@ Line 113: / Line 133: @@
 [[#vPbxTimeSwitch | "Night" ]]:
 : The vPBX forwards incoming calls according the distributions which will be active at 24:00 of the given day. The "Night" distribution is switched off automatically at 00:00 of the next day (resp. the distributions at 00:00 become active).
-[[file: admincenter_subsc_distribution_scheme_night_e.png |500px|link=| Details distribution scheme "Night" ]]
+[[file: admincenter_subsc_distribution_scheme_night_e.png |750px|link=| Details distribution scheme "Night" ]]
 [[#vPbxTimeSwitch | "Weekend" ]]:
 : The vPBX forwards incoming calls according the distributions which will be active at 24:00 of the next Sunday. The "Weekend" distribution is switched off automatically at 00:00 of the next Monday (resp. the distributions at 00:00 of the next Monday become active).
-[[file: admincenter_subsc_distribution_scheme_weekend_e.png |500px|link=| Details distribution scheme "Weekend" ]]
+[[file: admincenter_subsc_distribution_scheme_weekend_e.png |750px|link=| Details distribution scheme "Weekend" ]]

Service 49 Turn on or off call distribution:	*#-Code:	Commento:
Temporarily turn off this number in the call distribution:	49()<NUMBER_DIST>	<NUMBER_DIST>: Telephone number of the dist. group
Turn on this number in the call distribution:	#49(*)<NUMBER_DIST>
Temporarily turn off this number in all distribution groups:	*49
Turn on this number in all distribution groups:	#49

Service 980 Call distribution normal/night/weekend:	*#-Code:	Commento:
Activate the „Normal“ call distribution:	*980	Activated weekend call distributions are deactivated prematurely.
Activate the „Night“ call distribution:	*981
Activate the „Weekend“ call distribution:	*982

Descrizione:	Defines the name of the distribution
Configurazione:	Stringa di configurazione: Any string
Predefinito:	None
Versione:	AdminCenter V6.0

Descrizione:	Defines the call destination type of this distribution element and further needed informatin to the destination, e.g. telephone number.
Configurazione:	Menu di scelta: Number: The destination telephone number must be configured in the input mask. The number can be any dialable internal vPBX or public destination telephone number. If the destination is a public telephony number then a leading vPBX prefix, e.g. "0" may be added. VoiceMail: The destination is the private VoiceMail Box. Announcement: The destination is an Announcement of the user. The user must have created one ore more announcement. The available announcements are offered in a drop down list.
Predefinito:	Nummer
Versione:	AdminCenter V5.7

Descrizione:	Defines the time delay in seconds until the destination is called. Example of delay time calculation: As a rule of thumb, a telephone rings once every 4 seconds. If after 4 times ringing the call shall be forwarded then the delay time is calculated as follows: `4 ringing x 4 sec. + 2 sec. reserve = 18 sec. delay time`
Configurazione:	Number
Predefinito:	14
Versione:	AdminCenter V5.7

Descrizione:	Defines of already ringing telephones of this or preceding distributions shall continue or stop with ringing.
Configurazione:	Menu di scelta: "stops ringing" Already ringing telephones of this or preceding distributions stop with ringing. "cont. ringing" Already ringing telephones of this or preceding distributions continue with ringing.
Predefinito:	stops ringing
Versione:	AdminCenter V5.7

Descrizione:	Defines if following distributions or call forwarding shall be executed or not.
Configurazione:	Menu di scelta: possible Following distributions or call forwarding will be executed. not possible Following distributions or call forwarding will not be executed.
Predefinito:	möglich
Versione:	AdminCenter V5.7

Descrizione:	Defines if this distribution element is executed. Hint: The "state" can be used for switching on/off a distribution element manually.
Configurazione:	Menu di scelta: active This distribution element is active and will be executed. suspended: This distribution element is suspended and will not be executed
Predefinito:	active
Versione:	AdminCenter V5.7

Difference between revisions of "It:Admincenter subsc distributions"

Latest revision as of 15:31, 5 September 2017

Contents

The Call Distribution

Characteristics of a Call Distribution

Suspend from Call Distributions

The vPBX Call Distribution Scheme "Normal/Night/Weekend"

Examples of Call Distributions

Distribution for a Private Telephone Number

Distribution for a Support Group

Distribution for a Cyclical Group Call

Configuration

Where to Configure this Feature

Creating, Modifying and Deleting a Distribution Element

Configuration of a Distribution Element

Define a Name

Define the Destination

Delayed Forwarding to the Destination

Limiting by the System-Wide Ring Back Time

Already Ringing Telephones Stop or Continue Ringing

Stop Forwarding of the New Destination

Disable the Distribution Element

Schedule for Distribution Elements

Schedule for Day Times

Schedule for Weekdays

Parameter Configuration

Parametro: Name

Parametro: Destination

Parametro: Delay

Parametro: Other Phones

Parametro: Call Forward

Parametro: State

Parametro: Schedule, Day Time: "From" – "To"

Parametro: Schedule, Week Days: "Mon", "Tue", "Wed", "Thu", "Fri", "Sat", "Sun"

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