Revision as of 11:37, 12 July 2017

Note

The features and/or parameters listed in this article may not be available from your telephone service provider.

Home User

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Introduction

The telephony user, vPBX Administrator and installer find here links to detailed information about:

Available *#-procedures via the telephone keypad for feature activation, e.g. unconditional call forward CFU: *21<TEL_NUM>
Telephony feature descriptions for all telephony users
vPBX feature descriptions for vPBX Administrator and installer

Help for the Operation of Features via the Telephone Keypad

Go to the help for *#-procedures via the telephone keypad ...

By using *#-Stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:

Call Forwarding
Call Rejecting
Display own Telephone Number (CLIP, CLIR)
Predetermined Conference
Check last Connections
Check own Telephone Number
Call Pickup
Call Recording
Switch Out of Call Distributions
Recording of Announcements
vPBX Call Distribution Normal/Night/Weekend
Login/Logout from CTI Routing

→ Top

Help for the User Features via the Web Browser GUI

Go to the help for the telephony features for all users ...

The telephone user and vPBX administrator and installer can find here links to further information on the operation of telephony and vPBX features via the web browser based GUI 'AdminCenter'.
The list of features is divided into:

* The telephone features for all telephone users

* The vPBX features for the operation and configuration of a vPBX by the vPBX administrator or installer

→ Top

Help for the vPBX Features via the Web Browser GUI

Go to the help for the vPBX administrator and installer for the configuration of vPBX features via Web browser ...

The telephone user and vPBX administrator and installer can find here links to further information on the operation of telephony and vPBX features via the web browser based GUI 'AdminCenter'.
The list of features is divided into:

* The telephone features for all telephone users

* The vPBX features for the operation and configuration of a vPBX by the vPBX administrator or installer

→ Top

Difference between revisions of "Help user"

Revision as of 11:37, 12 July 2017

Contents

Help for the Operation of Features via the Telephone Keypad

Help for the User Features via the Web Browser GUI

Help for the vPBX Features via the Web Browser GUI

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@@ Line 1: / Line 1: @@
-{{DISPLAYTITLE: Help for Telephony and vPBX Features }}
+{{DISPLAYTITLE: Help for Telephony User and vPBX Administrator  }}
 {{PAGE_HEADER}}
-{{Page_Menu_List_Help_AdminCenter_Feature_Main}}
+{{Page_Menu_List_Help_User}}
 <!-- FOOTER LEFT "© Aarenet AG 2017" --> <!-- PDF Creation Directive ------------------------------>
 <!-- Transclusion : Article Begin -----------------------------------------------------------------><section begin=article />
@@ Line 8: / Line 8: @@
 {{Page_Introduction_Title}}
 <!-- Transclusion : Intro  Begin ------------------------------------------------------------------><section begin=intro />
-The telephone user and vPBX administrator and installer can find here links to further information on the operation of telephony and vPBX features via the web browser based GUI.
+The telephony user, vPBX Administrator and installer find here links to detailed information about:
-<br>
+:* Available *#-procedures via the telephone keypad for feature activation, e.g. unconditional call forward CFU: <tt>*21<TEL_NUM></tt>
-The list of features is divided into:
+:* Telephony feature descriptions for all telephony users
-: * The telephone features for all telephone users
+:* vPBX feature descriptions for vPBX Administrator and installer
-: * The vPBX features for the operation and configuration of a vPBX by the vPBX administrator or installer
+{{#ifeq: {{An_Wiki_Site}} | test_wiki |
+:* User manuals
+:* User instructions for using the system VoIP telephone applications:
+::* "an IP-Phone" : Smartphone App for iOS and Android operating system
+::* "an Web-Phone" : Web browser based telephone application for any operating system
+::* "an Soft-Phone" : Telephone application for MS Windows operating system
+:* Support information
+}}
 <!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
-{{Note |
-These feature documentations are also directly accessible in the AdminCenter Web pages via the {{Picture_AdminCenter_QuestionMark | size=20}} icon.
-}}
-{{Note|
+__TOC__ <!-- Table of Contents -------------------------------------------------------------------->
-* The user, vPBX Administrators and Installers must have an AdminCenter account and know its access data for configuring the features.
-* It is possible that not all described features are available on your telephony switch or vPBX! Check with your provider or vPBX administrator which features are available!
-}}
-__TOC__ <!-- Table of Contents ---------------------------------------------------------------------------------->
+{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 <!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
-{{ToTop | FeatureListvPBX }} <!-------------------------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-= Operation and Configuration of the vPBX Features =
+= User Manuals =
-These features are available to the entire vPBX and are operated by the vPBX administrator or vPBX installer!
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help on the Public vPBX Telephone Numbers and the Direct Dialing In (DDI) ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_pbx_extern | '''Go to the help on the Public vPBX Telephone Numbers and the Direct Dialing In (DDI) ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_extern }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help to Manage the Extensions ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_pbx_intern | '''Go to the help to Manage the Extensions ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_intern }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help About the General vPBX Features ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_pbx_account | '''Go to the help  about the general vPBX features ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_account }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for the VPBX Administrator Account Access  ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_pbx_web_account_admin | '''Go to the help for the VPBX Administrator Account Access ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_web_account_admin }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for Call Charge Monitoring and Limiting (TopStop) ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_pbx_topstop | '''Go to the help for Call Charge Monitoring and Limiting (TopStop) ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_topstop }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help to the Central vPBX Phone Book ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_pbx_phonebook | '''Go to the help of the central vPBX phone book ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_phonebook }}
+The following user manuals are available:
+:* {{File_Download_Link| manual_voip-switch_filial_subscriber_admincenter_d21.pdf      |pdf| User manual describing the AdminCenter: "Das web-basierte AdminCenter für den Teilnehmer" }}
+:* {{File_Download_Link| manual_voip-switch_filial_subscriber_vpbx_specials_d20.pdf    |pdf| User manual describing how to do call as a vPBX subscriber: "Anrufe als vPBX Teilnehmer tätigen" }}
-{{#ifeq: {{An_Wiki_Site}} | test_wiki
+:* {{File_Download_Link| manual_voip-switch_filial_subscriber_voicemailbox_d20.pdf     |pdf| User manual with detailed information for using the VoiceMail Box: "Der persönliche Anrufbeantworter" }}
-|
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help to Manage Departments ==
-{{Picture_Help_Link }}
+:* {{File_Download_Link| manual_voip-switch_filial_subscriber_analog_mgcp_mta_d20.pdf  |pdf| User manual with detailed information for using an analogue telephone connected to a cable modem: "In-Call Leistungsmerkmale für analoge Telefone an einem MGCP-Anschluss" }}
-[[ {{NAMESPACE}}:admincenter_pbx_department | '''Go to the help to manage departments ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_department }}
 }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help on the Add-Ons for the vPBX ==
-{{Picture_Help_Link }}
+<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
-[[ {{NAMESPACE}}:admincenter_pbx_extensions | '''Go to the help on the add-ons for the vPBX ...''' ]]
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_extensions }}
+= Help for the Operation of Features via the Telephone Keypad =
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for the vPBX Call List ==
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_pbx_calls | '''Go to the help for the vPBX call list ...''' ]]
+[[ user_stimulus_procedures  | '''Go to the help for *#-procedures via the telephone keypad ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_calls }}
+{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
-<!--===========================================================================================================-->
-<!--===========================================================================================================-->
 <!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
-{{ToTop | FeatureListSubscriber }} <!-------------------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-= Operation and Configuration of the Telephone Features =
+= Help for the User Features via the Web Browser GUI =
-These features are available to each telephony user and can be operated and configured by them. A vPBX administrator is also enabled to do these settings for all [[{{NAMESPACE}}: admincenter_pbx_intern | extensions ]] of the vPBX.
-{{Note|
-* The user, vPBX Administrators and Installers must have an AdminCenter account and know its access data for configuring the features.
-* It is possible that not all described features are available on your telephony switch or vPBX! Check with your provider or vPBX administrator which features are available!
-}}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for the General Telephone features ==
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_account | '''Go to the help for the general telephone features ...''' ]]
+[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber   | '''Go to the help for the telephony features for all users ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_account }}
+{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
-== Help for the VoiceMail Box and Fax Service "Fax-to-Email" ==
+{{ToTop}} <!--------------------------------------------------------------------------------------->
+= Help for the vPBX Features via the Web Browser GUI =
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_voicemail_box | '''Go to the help for the VoiceMail Box and fax service "Fax-to-Email" ...''' ]]
+[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX   | '''Go to the help for the vPBX administrator and installer for the configuration of vPBX features via Web browser  ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_voicemail_box }}
+{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+{{#ifeq: {{An_Wiki_Site}} | test_wiki |
-== Help to Manage the Messages on the VoiceMail Box ==
+<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-{{Picture_Help_Link }}
+= Documentations for the VoIP System Telephones =
-[[ {{NAMESPACE}}:admincenter_subsc_message | '''Go to the help to manage the messages on the VoiceMail Box ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_message }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+The following VoIP system telephones are available to the user:
-== Help for the Management of Conferences ==
+::* "an IP-Phone" : Smartphone App for iOS and Android operating system
+::* "an Web-Phone" : Web browser based telephone application for any operating system
+::* "an Soft-Phone" : Telephone application for MS Windows operating system
-{{Picture_Help_Link }}
+These VoIP system telephones are connected and configured via the web browser based GUI.
-[[ {{NAMESPACE}}:admincenter_subsc_conference | '''Go to the help for the management of conferences ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_conference }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-== Help for the User Account Access ==
+== Help for the "an IP-Phone" ==
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_web_account | '''Go to the help for the user account access ...''' ]]
+[[ {{NAMESPACE}}:an_ipphone | '''Go to the help of the VoIP system telephone: "an IP-Phone"  ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_web_account }}
+{{PAGE_INTRO_TRANSCLUDE | {{{NAMESPACE}}:an_ipphone }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-== Help to Manage the Users's Telephones ==
+== Help for the "an Web-Phone" ==
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_phones  | '''Go to the help to manage the user's telephones ...''' ]]
+[[ {{NAMESPACE}}:an_webphone | '''Gehe zur Hilfe für VoIP-Systemtelefon: "an Web-Phone" ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_phones  }}
+{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-== Help to Redirect or Reject Calls ==
+== Help for the "an Soft-Phone" ==
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_forewards | '''Go to the help to redirect or reject calls ...''' ]]
+[[ {{NAMESPACE}}:an_softphone | '''Go to the help of the VoIP system telephone: "an Soft-Phone" ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_forewards }}
+{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_softphone }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
-== Help for Call Distribution ==
+{{ToTop}} <!--------------------------------------------------------------------------------------->
+= Support =
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_distributions | '''Go to the help for call distribution ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_distributions }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for Announcements and Caller Interactions IVR ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_announcement_ivr | '''Go to the help for announcements and caller interactions IVR ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_announcement_ivr }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for Dialing Rules ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_dialing_rules | '''Go to the help for dialing rules ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_dialing_rules }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for Blacklisting of Calling Telephone Numbers ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_blacklist | '''Go to the help Help for blacklistung of calling numbers ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_blacklist }}
-{{#ifeq: {{An_Wiki_Site}} | test_wiki |
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for Sending SMS ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_sms | '''Go to the help Help for sending SMS ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_sms }}
-}}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
-== Help for the Users's Call List ==
-{{Picture_Help_Link }}
-[[ {{NAMESPACE}}:admincenter_subsc_calls | '''Go to the help for the users's call list ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_calls }}
+{{ToTop}} <!--------------------------------------------------------------------------------------->
+== FAQ Frequent Asked Questions ==
-{{#ifeq: {{An_Wiki_Site}} | test_wiki |
+Frequent asked questions by the users:
-<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
+: {{Picture_Help_Link | size=20 }}  [[{{NAMESPACE}}:support_faq | FAQ Frequent Asked Questions ]]
-{{ToTop | FeatureListPhonesSystem }} <!------------------------------------------------------------>
-= Operation and Configuration of VoIP System Telephones =
-The VoIP system telephones can be commissioned and configured by the users themselves. A vPBX administrator or installer can also commission and configure the VoIP system telephones for all private extensions.
-The following VoIP system telephones can be connected and configured via the web browser based GUI:
-:* "an IP-Phone" : Smartphone App for iOS and Android operating system
-:* "an Web-Phone" : Web browser based telephone application for any operating system
-:* "an Soft-Phone" : Telephone application for MS Windows operating system
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-== Help for the  "an IP-Phone" ==
+== Telephony Trouble Shooting ==
-{{Picture_Help_Link }}
+Information how a user can solve problems by himself:
-[[ {{NAMESPACE}}:an_ipphone | '''Go to the help for the VoIP system telephone: "an IP-Phone" (App für iOS und Android) ...''' ]]
+: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_softphone#PageDiversionTroubleShooting | Trouble Shooting "an Soft-Phone" ]]
-{{PAGE_INTRO_TRANSCLUDE | {{{NAMESPACE}}:an_ipphone }}
+: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_ipphone#PageDiversionTroubleShooting   | Trouble Shooting "an IP-Phone" ]]
+: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_trouble_shooting_sip_equipment    | Trouble Shooting for interoperation with third party VoIP telephones or other VoIP devices ]]
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-== Help for the  "an Web-Phone" ==
+== Best Practice ==
-{{Picture_Help_Link }}
+Suggested best practices by the provider:
-[[ {{NAMESPACE}}:an_webphone | '''Go to the help for the VoIP system telephone: "an Web-Phone" (Web Browser basiertes Telefon) ...''' ]]
+: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_best_practice_vpbx | Best Practice for vPBX configuration ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
-{{ToTop}} <!----------------------------------------------------------------------------------------------------->
+{{ToTop}} <!--------------------------------------------------------------------------------------->
-== Help for the  "an Soft-Phone" ==
+== Support Contacts ==
-{{Picture_Help_Link }}
+Information how the support of the provider can be contacted:
-[[ {{NAMESPACE}}:an_softphone | '''Go to the help for the VoIP system telephone: "an Soft-Phone" (Windows Applikation) ...''' ]]
+: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_contact_provider | Provider Support Contacts ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_softphone }}
 }}
-<!-- {{PAGE_SECTION_END}} ----------------------------------------------------------------><section end=page />
+<!-- Transclusion : Article End -------------------------------------------------------------------><section end=article />
 {{ToTop}}
 {{PAGE_FOOTER}}
 {{Page_Version |version=3.0 |author=Aarenet |date=May 2017}}