Difference between revisions of "Help user"

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{{DISPLAYTITLE: Hilfe für Telefonbenutzer und vPBX Administratoren }}
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{{DISPLAYTITLE: Help for Telephony User and vPBX Administrator  }}
 
<!-- {{PAGE_HEADER}} -->
 
<!-- {{PAGE_HEADER}} -->
 
{{Page_Help_Links | links=5 | width1=225 | width2=225 | width3=225 | width4=225 | width5=100
 
{{Page_Help_Links | links=5 | width1=225 | width2=225 | width3=225 | width4=225 | width5=100
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| link5={{Page_Language_Selection | lang=en}} | descr5=English
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| link5={{Page_Language_Selection | lang=de}} | descr5=Deutsch
 
}}
 
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{{PAGE_SECTION_BEGIN}}
 
{{PAGE_SECTION_BEGIN}}
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<!-- Page Overview Start -----------------------------------------------------------------><section begin=intro />
 
<!-- Page Overview Start -----------------------------------------------------------------><section begin=intro />
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Der Telefoniebenutzer und vPBX Administrator und Installateur findet hier Links zu weiterführenden Informationen zu:
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The telephony user, vPBX Administrator and installer find here links to detailed information about:
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:* Den verfügbaren *#-Prozeduren via die Telefontastatur zur Bedienung von Leistungsmermalen, z.B. unbedingte Weiterleitung CFU: <tt>*21<TEL_NUM></tt>
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:* Available *#-procedures via the telephone keypad for feature activation, e.g. unconditional call forward CFU: <tt>*21<TEL_NUM></tt>
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:* Den Leistungmerkmalen für alle Telefoniebenutzer
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:* Telephony feature descriptions for all telephony users
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:* Den vPBX Leistungmerkmalen, welche den vPBX Administrator oder Installateur interessieren
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:* vPBX feature descriptions for vPBX Administrator and installer
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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:* Benutzermanuals
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:* User manuals
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:* Benutzerinformationen für die System VoIP Telefonapplikationen:
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:* User instructions for using the system VoIP telephone applications:
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::* "an IP-Phone" : Smartphone App für iOS und Android Operation Systeme
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::* "an IP-Phone" : Smartphone App for iOS and Android operating system
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::* "an Web-Phone" : Web Browser basierteTelefonapplikation für alle Operation Systeme
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::* "an Web-Phone" : Web browser based telephone application for any operating system
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::* "an Soft-Phone" : Telefonapplikation für MS Windows Operation System
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::* "an Soft-Phone" : Telephone application for MS Windows operating system
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:* Support Information
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:* Support information
 
}}
 
}}
 
<!-- Page Overview End  -------------------------------------------------------------------><section end=intro />
 
<!-- Page Overview End  -------------------------------------------------------------------><section end=intro />
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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= Benutzerhandbücher =
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= User Manuals =
  
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Folgende Benutzerhandbücher stehen zum Download zur Verfügung:
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The following user manuals are available:
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_admincenter_d21.pdf      |pdf| "Das web-basierte AdminCenter für den Teilnehmer" }}
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_admincenter_d21.pdf      |pdf| User manual describing the AdminCenter: "Das web-basierte AdminCenter für den Teilnehmer" }}
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_vpbx_specials_d20.pdf    |pdf| "Anrufe als vPBX Teilnehmer tätigen" }}
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_vpbx_specials_d20.pdf    |pdf| User manual describing how to do call as a vPBX subscriber: "Anrufe als vPBX Teilnehmer tätigen" }}
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_voicemailbox_d20.pdf    |pdf| "Der persönliche Anrufbeantworter" }}
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_voicemailbox_d20.pdf    |pdf| User manual with detailed information for using the VoiceMail Box: "Der persönliche Anrufbeantworter" }}
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_analog_mgcp_mta_d20.pdf  |pdf| "In-Call Leistungsmerkmale für analoge Telefone an einem Cable-Modem" }}
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_analog_mgcp_mta_d20.pdf  |pdf| User manual with detailed information for using an analogue telephone connected to a cable modem: "In-Call Leistungsmerkmale für analoge Telefone an einem MGCP-Anschluss" }}
 +
}}
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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= Hilfe für die Bedienung von Leistungsmerkmalen via die Telefontastatur =
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= Help for the Operation of Features via the Telephone Keypad =
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ user_stimulus_procedures  | '''Gehe zur Hilfe für die verfügbaren *#-Prozeduren zur Bedienung von Telefonieleistungsmerkmalen via die Telefontastatur''' ]]
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[[ user_stimulus_procedures  | '''Go to the help for *#-procedures via the telephone keypad ...''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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= Hilfe für die Bedienung von Leistungsmerkmalen via das Web Browser GUI =
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= Help for the User Features via the Web Browser GUI =
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber  | '''Gehe zur Hilfe für die Bedienung von Telefonieleistungsmerkmalen via Web Browser ...''' ]]
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber  | '''Go to the help for the telephony features for all users ...''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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= Hilfe für die Bedienung von vPBX Leistungsmerkmalen via das Web Browser GUI =
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= Help for the vPBX Features via the Web Browser GUI =
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Gehe zur Hilfe für vPBX Administratoren und Installateure für die Konfiguration von  vPBX-Leistungsmerkmalen via Web Browser ...''' ]]
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Go to the help for the vPBX administrator and installer for the configuration of vPBX features via Web browser ...''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
  
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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= Dokumentation der VoIP Systemtelefone =
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= Documentations for the VoIP System Telephones =
  
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Folgende VoIP Systemtelefone stehen dem Teilnehmer zur Verfügung:
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The following VoIP system telephones are available to the user:
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:* "an IP-Phone" : Smartphone App für iOS und Android Operation Systeme
+
::* "an IP-Phone" : Smartphone App for iOS and Android operating system
−
:* "an Web-Phone" : Web Browser basierteTelefonapplikation für alle Operation Systeme
+
::* "an Web-Phone" : Web browser based telephone application for any operating system
−
:* "an Soft-Phone" : Telefonapplikation für MS Windows Operation System
+
::* "an Soft-Phone" : Telephone application for MS Windows operating system
  
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Diese VoIP Systemtelefone werden via das Web Browser basierte GUI angeschlossen und konfiguriert.
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These VoIP system telephones are connected and configured via the web browser based GUI.
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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== Hilfe für das "an IP-Phone" ==
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== Help for the "an IP-Phone" ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:an_ipphone | '''Gehe zur Hilfe für das VoIP-Systemtelefon: "an IP-Phone" ...''' ]]
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[[ {{NAMESPACE}}:an_ipphone | '''Go to the help of the VoIP system telephone: "an IP-Phone" ...''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{{NAMESPACE}}:an_ipphone }}
 
{{PAGE_INTRO_TRANSCLUDE | {{{NAMESPACE}}:an_ipphone }}
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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== Hilfe für das "an Web-Phone" ==
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== Help for the "an Web-Phone" ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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== Hilfe für das "an Soft-Phone" ==
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== Help for the "an Soft-Phone" ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:an_softphone | '''Gehe zur Hilfe für das VoIP-Systemtelefon: "an Soft-Phone" ...''' ]]
+
[[ {{NAMESPACE}}:an_softphone | '''Go to the help of the VoIP system telephone: "an Soft-Phone" ...''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_softphone }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_softphone }}
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== FAQ Frequent Asked Questions ==
 
== FAQ Frequent Asked Questions ==
  
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Von Benutzern häufig gestellte Fragen:
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Frequent asked questions by the users:
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_faq | FAQ Frequent Asked Questions ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_faq | FAQ Frequent Asked Questions ]]
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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== Telefonieprobleme lösen ==
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== Telephony Trouble Shooting ==
  
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Informationen wie ein Telefonbenutzer selber Probleme lösen kann:
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Information how a user can solve problems by himself:
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_softphone#PageDiversionTroubleShooting | Probleme lösen für "an Soft-Phone" ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_softphone#PageDiversionTroubleShooting | Trouble Shooting "an Soft-Phone" ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_ipphone#PageDiversionTroubleShooting  | Probleme lösen für "an IP-Phone" ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_ipphone#PageDiversionTroubleShooting  | Trouble Shooting "an IP-Phone" ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_trouble_shooting_sip_equipment    | Probleme lösen für VoIP Telefone und Geräte von Drittherstellern ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_trouble_shooting_sip_equipment    | Trouble Shooting for interoperation with third party VoIP telephones or other VoIP devices ]]
  
  
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== Best Practice ==
 
== Best Practice ==
  
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Vorgeschlagene Best Practices des Providers:
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Suggested best practices by the provider:
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_best_practice_vpbx | Best Practice für vPBX Konfigurationen ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_best_practice_vpbx | Best Practice for vPBX configuration ]]
  
  
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== Support Contacts ==
 
== Support Contacts ==
  
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Information wie der Support des Providers erreicht werden kann
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Information how the support of the provider can be contacted:
−
: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_contact_provider | Support-Kontakte des Providers ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_contact_provider | Provider Support Contacts ]]
  
 
}}
 
}}

Revision as of 16:59, 9 June 2017

Template:Page Help Links Template:PAGE SECTION BEGIN


The telephony user, vPBX Administrator and installer find here links to detailed information about:

  • Available *#-procedures via the telephone keypad for feature activation, e.g. unconditional call forward CFU: *21<TEL_NUM>
  • Telephony feature descriptions for all telephony users
  • vPBX feature descriptions for vPBX Administrator and installer







→ Top

Help for the Operation of Features via the Telephone Keypad

nav Go to the help for *#-procedures via the telephone keypad ...

By using *#-Stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:

  • Call Forwarding
  • Call Rejecting
  • Display own Telephone Number (CLIP, CLIR)
  • Predetermined Conference
  • Check last Connections
  • Check own Telephone Number
  • Call Pickup
  • Call Recording
  • Switch Out of Call Distributions
  • Recording of Announcements
  • vPBX Call Distribution Normal/Night/Weekend
  • Login/Logout from CTI Routing





→ Top

Help for the User Features via the Web Browser GUI

nav Go to the help for the telephony features for all users ...

The telephone user and vPBX administrator and installer can find here links to further information on the operation of telephony and vPBX features via the web browser based GUI 'AdminCenter'.
The list of features is divided into:

* The telephone features for all telephone users
* The vPBX features for the operation and configuration of a vPBX by the vPBX administrator or installer




→ Top

Help for the vPBX Features via the Web Browser GUI

nav Go to the help for the vPBX administrator and installer for the configuration of vPBX features via Web browser ...

The telephone user and vPBX administrator and installer can find here links to further information on the operation of telephony and vPBX features via the web browser based GUI 'AdminCenter'.
The list of features is divided into:

* The telephone features for all telephone users
* The vPBX features for the operation and configuration of a vPBX by the vPBX administrator or installer






→ Top Template:PAGE SECTION END

© Aarenet Inc 2018

Version: 3.0     Author:  Aarenet     Date: May 2017

Retrieved from "http://help.aarenet.com/mediawiki/index.php?title=Help_user&oldid=193"