Difference between revisions of "Help user"

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{{DISPLAYTITLE: Help for Telephony and vPBX Features }}
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{{DISPLAYTITLE: Information for Telephony Users and vPBX Administrators }}
 
{{PAGE_HEADER}}
 
{{PAGE_HEADER}}
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{{Page_Menu_List_Help_AdminCenter_Feature_Main}}
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{{Page_Menu_List_Help_User_Main}}
 
<!-- FOOTER LEFT "© Aarenet AG 2017" --> <!-- PDF Creation Directive ------------------------------>
 
<!-- FOOTER LEFT "© Aarenet AG 2017" --> <!-- PDF Creation Directive ------------------------------>
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<!-- Transclusion : Article Begin -----------------------------------------------------------------><section begin=article />
 
  
  
 
{{Page_Introduction_Title}}
 
{{Page_Introduction_Title}}
 
<!-- Transclusion : Intro  Begin ------------------------------------------------------------------><section begin=intro />
 
<!-- Transclusion : Intro  Begin ------------------------------------------------------------------><section begin=intro />
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The telephone user and vPBX administrator and installer can find here links to further information on the operation of telephony and vPBX features via the web browser based GUI.
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The telephony user, vPBX Administrator and vPBX installer find here links:
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<br>
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:* User manuals for:
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The list of features is divided into:
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:** The configuration of telephony features
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: * The telephone features for all telephone users
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:** The operation of telephony features
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: * The vPBX features for the operation and configuration of a vPBX by the vPBX administrator or installer
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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<!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
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:** The operation of the system telephones"an IP-Phone" and "an WebRTC-Phone" {{Help_Status || comingsoon }}
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{{Note |
 
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These feature documentations are also directly accessible in the AdminCenter Web pages via the {{Picture_AdminCenter_QuestionMark | size=20}} icon.
 
 
}}
 
}}
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:** The configuration of vPBX features
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{{Note|
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:*:
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* The user, vPBX Administrators and Installers must have an AdminCenter account and know its access data for configuring the features.
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:* Support:
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* It is possible that not all described features are available on your telephony switch or vPBX! Check with your provider or vPBX administrator which features are available!
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:** User guide for solving telephony problems
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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:** "Best Practice" for setting up a vPBX {{Help_Status || comingsoon }}
 
}}
 
}}
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<!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
  
  
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__TOC__ <!-- Table of Contents ---------------------------------------------------------------------------------->
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__TOC__ <!-- Table of Contents -------------------------------------------------------------------->
  
  
 
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
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{{ToTop | FeatureListvPBX }} <!-------------------------------------------------------------------->
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<!-- Transclusion : Article Begin -----------------------------------------------------------------><section begin=article />
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= Operation and Configuration of the vPBX Features =
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{{ToTop}} <!--------------------------------------------------------------------------------------->
 +
= Information for the Telephony User =
  
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These features are available to the entire vPBX and are operated by the vPBX administrator or vPBX installer!
 
  
  
  
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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== User Manual for the Operation of Telephony Features via the Telephone Key Pad ==
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== Help on the Public vPBX Telephone Numbers and the Direct Dialing In (DDI) ==
 
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:admincenter_pbx_extern | '''Go to the help on the Public vPBX Telephone Numbers and the Direct Dialing In (DDI) ...''' ]]
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[[ {{NAMESPACE}}:user_stimulus_procedures  | '''Go to the operation of the telephony features via the telephone key pad''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_extern }}
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
  
  
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Help to Manage the Extensions ==
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== User Manual for the "an IP-Phone" {{Help_Status || comingsoon }} ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:admincenter_pbx_intern | '''Go to the help to Manage the Extensions ...''' ]]
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[[ {{NAMESPACE}}:an_ipphone | '''Go to the user manual for the "an IP-Phone" ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_intern }}
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_ipphone }}
  
  
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Help About the General vPBX Features ==
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== User Manual for the "an WebRTC-Phone" {{Help_Status || comingsoon }} ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:admincenter_pbx_account | '''Go to the help  about the general vPBX features ...''' ]]
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[[ {{NAMESPACE}}:an_webphone | '''Go to the user manual for the "an WebRTC-Phone" ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_account }}
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
  
  
 +
}}
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Help for the VPBX Administrator Account Access  ==
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== User Manual for the Operation and Configuration of Telephone Features via the Web Based Self-Care GUI 'AdminCenter' ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:admincenter_pbx_web_account_admin | '''Go to the help for the VPBX Administrator Account Access ...''' ]]
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber  | '''Go to the operation and configuration of telephony features via the Web based self-care GUI 'AdminCenter' ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_web_account_admin }}
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{{#lst:{{NAMESPACE}}:help_admincenter_feature_list | introuserfeaturelist }}
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<!-- {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }} -->
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for Call Charge Monitoring and Limiting (TopStop) ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_pbx_topstop | '''Go to the help for Call Charge Monitoring and Limiting (TopStop) ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_topstop }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help to the Central vPBX Phone Book ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_pbx_phonebook | '''Go to the help of the central vPBX phone book ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_phonebook }}
 
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{{#ifeq: {{An_Wiki_Site}} | test_wiki
 
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|
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help to Manage Departments ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_pbx_department | '''Go to the help to manage departments ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_department }}
 
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}}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help on the Add-Ons for the vPBX ==
 
  
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_pbx_extensions | '''Go to the help on the add-ons for the vPBX ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_extensions }}
 
  
  
 +
{{ToTop}} <!--------------------------------------------------------------------------------------->
 +
== User Guide for Solving Telephony Problems ==
  
 +
{{Picture_Help_Link}}
 +
[[ {{NAMESPACE}}:user_support_level1 | '''Go to the user guide for solving telephony problems...''' ]]
 +
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_support_level1 }}
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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<!--
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== Help for the vPBX Call List ==
 
  
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_pbx_calls | '''Go to the help for the vPBX call list ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_pbx_calls }}
 
  
 +
{{ToTop}} !---------------------------------------------------------------------------------------
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== FAQ Frequent Asked Questions {{Help_Status || comingsoon }} ==
  
 +
{{Picture_Help_Link}}
 +
[[ {{NAMESPACE}}:support_faq | '''Gehe zu FAQ Frequent Asked Questions ...''' ]]
 +
{{PAGE_INTRO_TRANSCLUDE | support_faq }}
 +
-->
  
  
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<!--===========================================================================================================-->
 
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<!--===========================================================================================================-->
 
 
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
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{{ToTop | FeatureListSubscriber }} <!-------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Operation and Configuration of the Telephone Features =
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= Information for the vPBX Administrator and vPBX Installer =
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These features are available to each telephony user and can be operated and configured by them. A vPBX administrator is also enabled to do these settings for all [[{{NAMESPACE}}: admincenter_pbx_intern | extensions ]] of the vPBX.
 
−
 
 
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{{Note|
 
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* The user, vPBX Administrators and Installers must have an AdminCenter account and know its access data for configuring the features.
 
−
* It is possible that not all described features are available on your telephony switch or vPBX! Check with your provider or vPBX administrator which features are available!
 
−
}}
 
−
 
 
−
 
 
−
 
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for the General Telephone features ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_account | '''Go to the help for the general telephone features ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_account }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for the VoiceMail Box and Fax Service "Fax-to-Email" ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_voicemail_box | '''Go to the help for the VoiceMail Box and fax service "Fax-to-Email" ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_voicemail_box }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help to Manage the Messages on the VoiceMail Box ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_message | '''Go to the help to manage the messages on the VoiceMail Box ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_message }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for the Management of Conferences ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_conference | '''Go to the help for the management of conferences ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_conference }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for the User Account Access ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_web_account | '''Go to the help for the user account access ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_web_account }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help to Manage the Users's Telephones ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_phones  | '''Go to the help to manage the user's telephones ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_phones  }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help to Redirect or Reject Calls ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_forewards | '''Go to the help to redirect or reject calls ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_forewards }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for Call Distribution ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_distributions | '''Go to the help for call distribution ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_distributions }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for Announcements and Caller Interactions IVR ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_announcement_ivr | '''Go to the help for announcements and caller interactions IVR ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_announcement_ivr }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for Dialing Rules ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_dialing_rules | '''Go to the help for dialing rules ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_dialing_rules }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for Blacklisting of Calling Telephone Numbers ==
 
  
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_blacklist | '''Go to the help Help for blacklistung of calling numbers ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_blacklist }}
 
  
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== The Configuratin of vPBX Features via the Web Based Self-Care GUI 'AdminCenter' ==
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for Sending SMS ==
 
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:admincenter_subsc_sms | '''Go to the help Help for sending SMS ...''' ]]
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Go to the help for vPBX administrators and vPBX installers for configuring vPBX features via the Web based self-care GUI 'AdminCenter' ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_sms }}
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{{#lst:{{NAMESPACE}}:help_admincenter_feature_list | introvpbxfeaturelist }}
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}}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for the Users's Call List ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:admincenter_subsc_calls | '''Go to the help for the users's call list ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:admincenter_subsc_calls }}
 
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
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{{ToTop | FeatureListPhonesSystem }} <!------------------------------------------------------------>
 
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= Operation and Configuration of VoIP System Telephones =
 
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The VoIP system telephones can be commissioned and configured by the users themselves. A vPBX administrator or installer can also commission and configure the VoIP system telephones for all private extensions.
 
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The following VoIP system telephones can be connected and configured via the web browser based GUI:
 
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:* "an IP-Phone" : Smartphone App for iOS and Android operating system
 
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:* "an Web-Phone" : Web browser based telephone application for any operating system
 
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:* "an Soft-Phone" : Telephone application for MS Windows operating system
 
  
  
 +
{{ToTop}} <!--------------------------------------------------------------------------------------->
 +
== "Best Practice" for Setting Up a vPBX {{Help_Status || comingsoon }} ==
  
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{{Picture_Help_Link}}
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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[[ support_best_practice_vpbx | '''Go to the "Best Practice for vPBX Configuration" ...''' ]]
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== Help for the  "an IP-Phone" ==
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_best_practice_vpbx }}
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:an_ipphone | '''Go to the help for the VoIP system telephone: "an IP-Phone" (App für iOS und Android) ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{{NAMESPACE}}:an_ipphone }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for the  "an Web-Phone" ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:an_webphone | '''Go to the help for the VoIP system telephone: "an Web-Phone" (Web Browser basiertes Telefon) ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for the  "an Soft-Phone" ==
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:an_softphone | '''Go to the help for the VoIP system telephone: "an Soft-Phone" (Windows Applikation) ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_softphone }}
 
  
 
}}
 
}}
  
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<!-- Transclusion : Article End -------------------------------------------------------------------><section end=article />
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<!-- {{PAGE_SECTION_END}} ----------------------------------------------------------------><section end=page />
 
 
{{ToTop}}
 
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{{PAGE_FOOTER}}
 
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{{Page_Version |version=3.0 |author=Aarenet |date=May 2017}}
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{{Page_Version |version=3.0 |author=Aarenet |date=July 2017}}

Latest revision as of 10:28, 9 October 2017


Note The features and/or parameters listed in this article may not be available from your telephone service provider.



 

 

 

 

De  Fr  En



Introduction

The telephony user, vPBX Administrator and vPBX installer find here links:

  • User manuals for:
    • The configuration of telephony features
    • The operation of telephony features
    • The configuration of vPBX features
  • Support:
    • User guide for solving telephony problems





→ Top

Information for the Telephony User


→ Top

User Manual for the Operation of Telephony Features via the Telephone Key Pad

nav Go to the operation of the telephony features via the telephone key pad

By using *#-Stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:

  • Call Forwarding
  • Call Rejecting
  • Display own Telephone Number (CLIP, CLIR)
  • Predetermined Conference
  • Check last Connections
  • Check own Telephone Number
  • Call Pickup
  • Call Recording
  • Switch Out of Call Distributions
  • Recording of Announcements
  • vPBX Call Distribution Normal/Night/Weekend
  • Login/Logout from CTI Routing





→ Top

User Manual for the Operation and Configuration of Telephone Features via the Web Based Self-Care GUI 'AdminCenter'

nav Go to the operation and configuration of telephony features via the Web based self-care GUI 'AdminCenter' ...

These features are available to each telephony user and can be operated and configured by them. A vPBX administrator is also enabled to do these settings for all extensions of the vPBX.




→ Top

User Guide for Solving Telephony Problems

nav Go to the user guide for solving telephony problems...

This article describes how the user himself can solve problemes with a VoIP device, e.g. VoIP telephone, or analogue device, e.g. Fax, over a modern VoIP transmission network.

If the user can not solve the problem, he / she can find out here which information he / she needs to provide for the provider support in order to help them efficiently.




→ Top

Information for the vPBX Administrator and vPBX Installer


→ Top

The Configuratin of vPBX Features via the Web Based Self-Care GUI 'AdminCenter'

nav Go to the help for vPBX administrators and vPBX installers for configuring vPBX features via the Web based self-care GUI 'AdminCenter' ...

These features are available to the entire vPBX and are operated by the vPBX administrator or vPBX installer!





→ Top

© Aarenet Inc 2018

Version: 3.0     Author:  Aarenet     Date: July 2017

Retrieved from "http://help.aarenet.com/mediawiki/index.php?title=Help_user&oldid=1278"