Difference between revisions of "Help user"

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== Support for Telephony Problems ==
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== User Guide for Solving Telephony Problems ==
  
 
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[[ {{NAMESPACE}}:user_support | '''Go to the instructions how telephony problems can be solved ...''' ]]
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Latest revision as of 10:28, 9 October 2017


Note The features and/or parameters listed in this article may not be available from your telephone service provider.



 

 

 

 

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Introduction

The telephony user, vPBX Administrator and vPBX installer find here links:

  • User manuals for:
    • The configuration of telephony features
    • The operation of telephony features
    • The configuration of vPBX features
  • Support:
    • User guide for solving telephony problems





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Information for the Telephony User


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User Manual for the Operation of Telephony Features via the Telephone Key Pad

nav Go to the operation of the telephony features via the telephone key pad

By using *#-Stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:

  • Call Forwarding
  • Call Rejecting
  • Display own Telephone Number (CLIP, CLIR)
  • Predetermined Conference
  • Check last Connections
  • Check own Telephone Number
  • Call Pickup
  • Call Recording
  • Switch Out of Call Distributions
  • Recording of Announcements
  • vPBX Call Distribution Normal/Night/Weekend
  • Login/Logout from CTI Routing





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User Manual for the Operation and Configuration of Telephone Features via the Web Based Self-Care GUI 'AdminCenter'

nav Go to the operation and configuration of telephony features via the Web based self-care GUI 'AdminCenter' ...

These features are available to each telephony user and can be operated and configured by them. A vPBX administrator is also enabled to do these settings for all extensions of the vPBX.




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User Guide for Solving Telephony Problems

nav Go to the user guide for solving telephony problems...

This article describes how the user himself can solve problemes with a VoIP device, e.g. VoIP telephone, or analogue device, e.g. Fax, over a modern VoIP transmission network.

If the user can not solve the problem, he / she can find out here which information he / she needs to provide for the provider support in order to help them efficiently.




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Information for the vPBX Administrator and vPBX Installer


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The Configuratin of vPBX Features via the Web Based Self-Care GUI 'AdminCenter'

nav Go to the help for vPBX administrators and vPBX installers for configuring vPBX features via the Web based self-care GUI 'AdminCenter' ...

These features are available to the entire vPBX and are operated by the vPBX administrator or vPBX installer!





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© Aarenet Inc 2018

Version: 3.0     Author:  Aarenet     Date: July 2017