Difference between revisions of "Help user"

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{{DISPLAYTITLE: Help for Telephony User and vPBX Administrator  }}
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{{DISPLAYTITLE: Information for Telephony Users and vPBX Administrators }}
 
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{{PAGE_HEADER}}
 
{{Page_Menu_List_Help_User_Main}}
 
{{Page_Menu_List_Help_User_Main}}
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{{Page_Introduction_Title}}
 
{{Page_Introduction_Title}}
 
<!-- Transclusion : Intro  Begin ------------------------------------------------------------------><section begin=intro />
 
<!-- Transclusion : Intro  Begin ------------------------------------------------------------------><section begin=intro />
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The telephony user, vPBX Administrator and installer find here links to detailed information about:
+
The telephony user, vPBX Administrator and vPBX installer find here links to detailed information about:
 
:* Available *#-procedures via the telephone keypad for feature activation, e.g. unconditional call forward CFU: <tt>*21<TEL_NUM></tt>
 
:* Available *#-procedures via the telephone keypad for feature activation, e.g. unconditional call forward CFU: <tt>*21<TEL_NUM></tt>
 
:* Telephony feature descriptions for all telephony users
 
:* Telephony feature descriptions for all telephony users
 
:* vPBX feature descriptions for vPBX Administrator and installer
 
:* vPBX feature descriptions for vPBX Administrator and installer
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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:* User manuals
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:* FAQ for the telephony user {{Help_Status || comingsoon }}
 +
:* User manuals {{Help_Status || comingsoon }}
 
:* User instructions for using the system VoIP telephone applications:
 
:* User instructions for using the system VoIP telephone applications:
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::* "an IP-Phone" : Smartphone App for iOS and Android operating system
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::* "an IP-Phone" : Smartphone App for iOS and Android operating system {{Help_Status || comingsoon }}
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::* "an Web-Phone" : Web browser based telephone application for any operating system
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::* "an WebRTC-Phone" : Web browser based telephone application for any operating system {{Help_Status || comingsoon }}
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::* "an Soft-Phone" : Telephone application for MS Windows operating system
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:* "Best Practice" for the vPBX administrator and vPBX installer {{Help_Status || comingsoon }}
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:* Support information
 
 
}}
 
}}
 
<!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
 
<!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
 
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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= User Manuals =
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= Information for the Telephony User =
  
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The following user manuals are available:
 
−
:* {{File_Download_Link| manual_voip-switch_filial_subscriber_admincenter_d21.pdf      |pdf| User manual describing the AdminCenter: "Das web-basierte AdminCenter für den Teilnehmer" }}
 
  
−
:* {{File_Download_Link| manual_voip-switch_filial_subscriber_vpbx_specials_d20.pdf    |pdf| User manual describing how to do call as a vPBX subscriber: "Anrufe als vPBX Teilnehmer tätigen" }}
 
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_voicemailbox_d20.pdf    |pdf| User manual with detailed information for using the VoiceMail Box: "Der persönliche Anrufbeantworter" }}
 
  
−
:* {{File_Download_Link| manual_voip-switch_filial_subscriber_analog_mgcp_mta_d20.pdf  |pdf| User manual with detailed information for using an analogue telephone connected to a cable modem: "In-Call Leistungsmerkmale für analoge Telefone an einem MGCP-Anschluss" }}
 
−
}}
 
−
 
−
 
−
 
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<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
 
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Help for the Operation of Features via the Telephone Keypad =
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== The Operation of the Telephony Features via the Telephone Key Pad ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ user_stimulus_procedures  | '''Go to the help for *#-procedures via the telephone keypad ...''' ]]
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[[ {{NAMESPACE}}:user_stimulus_procedures  | '''Go to the operation of the telephony features via the telephone key pad''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
  
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<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Help for the User Features via the Web Browser GUI =
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== The Operation of Telephony Features via the Web Based Self-Care GUI ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber   | '''Go to the help for the telephony features for all users ...''' ]]
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber | '''Go to the operation of telephony features via the Web based self-care GUI ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
  
  
 +
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
  
  
−
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Help for the vPBX Features via the Web Browser GUI =
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== User Manual for the "an IP-Phone" {{Help_Status || comingsoon }} ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Go to the help for the vPBX administrator and installer for the configuration of vPBX features via Web browser  ...''' ]]
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[[ {{NAMESPACE}}:an_ipphone | '''Go to the user manual for the "an IP-Phone" ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_ipphone }}
  
  
  
  
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
−
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Documentations for the VoIP System Telephones =
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== User Manual for the "an WebRTC-Phone" {{Help_Status || comingsoon }} ==
  
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The following VoIP system telephones are available to the user:
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{{Picture_Help_Link }}
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::* "an IP-Phone" : Smartphone App for iOS and Android operating system
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[[ {{NAMESPACE}}:an_webphone | '''Go to the user manual for the "an WebRTC-Phone" ...''' ]]
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::* "an Web-Phone" : Web browser based telephone application for any operating system
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
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::* "an Soft-Phone" : Telephone application for MS Windows operating system
 
−
 
 
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These VoIP system telephones are connected and configured via the web browser based GUI.
 
  
  
 +
}}
  
  
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Help for the "an IP-Phone" ==
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== Instructions how Telephony Problems can be Solved ==
  
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{{Picture_Help_Link }}
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{{Picture_Help_Link}}
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[[ {{NAMESPACE}}:an_ipphone | '''Go to the help of the VoIP system telephone: "an IP-Phone"  ...''' ]]
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[[ {{NAMESPACE}}:user_support | '''Go to the instructions how telephony problems can be solved ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{{NAMESPACE}}:an_ipphone }}
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_support }}
  
  
 +
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
  
  
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Help for the "an Web-Phone" ==
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== FAQ Frequent Asked Questions {{Help_Status || comingsoon }} ==
−
 
 
−
{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:an_webphone | '''Gehe zur Hilfe für VoIP-Systemtelefon: "an Web-Phone" ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
 
−
 
 
  
 +
{{Picture_Help_Link}}
 +
[[ {{NAMESPACE}}:support_faq | '''Go to FAQ Frequent Asked Questions ...''' ]]
 +
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_faq }}
  
  
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Help for the "an Soft-Phone" ==
+
== User Manuals {{Help_Status || comingsoon }} ==
  
−
{{Picture_Help_Link }}
+
The following user manuals are available:
−
[[ {{NAMESPACE}}:an_softphone | '''Go to the help of the VoIP system telephone: "an Soft-Phone" ...''' ]]
+
:* {{File_Download_Link| manual_voip-switch_filial_subscriber_admincenter_d21.pdf      |pdf| User manual describing the AdminCenter: "Das web-basierte AdminCenter für den Teilnehmer" }}
−
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_softphone }}
 
  
 +
:* {{File_Download_Link| manual_voip-switch_filial_subscriber_vpbx_specials_d20.pdf    |pdf| User manual describing how to do call as a vPBX subscriber: "Anrufe als vPBX Teilnehmer tätigen" }}
  
 +
:* {{File_Download_Link| manual_voip-switch_filial_subscriber_voicemailbox_d20.pdf    |pdf| User manual with detailed information for using the VoiceMail Box: "Der persönliche Anrufbeantworter" }}
  
−
 
+
:* {{File_Download_Link| manual_voip-switch_filial_subscriber_analog_mgcp_mta_d20.pdf  |pdf| User manual with detailed information for using an analogue telephone connected to a cable modem: "In-Call Leistungsmerkmale für analoge Telefone an einem MGCP-Anschluss" }}
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<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
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{{ToTop}} <!--------------------------------------------------------------------------------------->
 
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= Support =
 
  
  
 +
}}
  
  
 +
<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
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== FAQ Frequent Asked Questions ==
+
= Information for the vPBX Administrator and vPBX Installer =
−
 
 
−
Frequent asked questions by the users:
 
−
: {{Picture_Help_Link | size=20 }}  [[{{NAMESPACE}}:support_faq | FAQ Frequent Asked Questions ]]
 
  
  
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{{ToTop}} <!--------------------------------------------------------------------------------------->
 
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== Telephony Trouble Shooting ==
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== The Operation of vPBX Features via the Web Based Self-Care GUI ==
  
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Information how a user can solve problems by himself:
 
−
: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_softphone#PageDiversionTroubleShooting | Trouble Shooting "an Soft-Phone" ]]
 
−
: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_ipphone#PageDiversionTroubleShooting  | Trouble Shooting "an IP-Phone" ]]
 
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_trouble_shooting_sip_equipment    | Trouble Shooting for interoperation with third party VoIP telephones or other VoIP devices ]]
 
  
 +
{{Picture_Help_Link }}
 +
[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Gehe zur Hilfe für vPBX Administratoren und vPBX Installateure für die Bedienung und Konfiguration von vPBX-Leistungsmerkmalen via das Web basierte Self-Care GUI  ...''' ]]
 +
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
  
  
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+
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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{{ToTop}} <!--------------------------------------------------------------------------------------->
 
−
== Best Practice ==
 
−
 
 
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Suggested best practices by the provider:
 
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_best_practice_vpbx | Best Practice for vPBX configuration ]]
 
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{{ToTop}} <!--------------------------------------------------------------------------------------->
 
{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Support Contacts ==
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== Best Practice {{Help_Status || comingsoon }} ==
  
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Information how the support of the provider can be contacted:
+
{{Picture_Help_Link}}
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_contact_provider | Provider Support Contacts ]]
+
[[ support_best_practice_vpbx | '''Go to the "Best Practice for vPBX Configuration" ...''' ]]
 +
{{PAGE_INTRO_TRANSCLUDE | support_best_practice_vpbx }}
  
 
}}
 
}}
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{{Page_Version |version=3.0 |author=Aarenet |date=May 2017}}
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{{Page_Version |version=3.0 |author=Aarenet |date=July 2017}}

Revision as of 16:52, 19 July 2017


Note The features and/or parameters listed in this article may not be available from your telephone service provider.



 

 

 

 

De  Fr  En



Introduction

The telephony user, vPBX Administrator and vPBX installer find here links to detailed information about:

  • Available *#-procedures via the telephone keypad for feature activation, e.g. unconditional call forward CFU: *21<TEL_NUM>
  • Telephony feature descriptions for all telephony users
  • vPBX feature descriptions for vPBX Administrator and installer





→ Top

Information for the Telephony User


→ Top

The Operation of the Telephony Features via the Telephone Key Pad

nav Go to the operation of the telephony features via the telephone key pad

By using *#-Stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:

  • Call Forwarding
  • Call Rejecting
  • Display own Telephone Number (CLIP, CLIR)
  • Predetermined Conference
  • Check last Connections
  • Check own Telephone Number
  • Call Pickup
  • Call Recording
  • Switch Out of Call Distributions
  • Recording of Announcements
  • vPBX Call Distribution Normal/Night/Weekend
  • Login/Logout from CTI Routing





→ Top

The Operation of Telephony Features via the Web Based Self-Care GUI

nav Go to the operation of telephony features via the Web based self-care GUI ...

The telephone user and vPBX administrator and installer can find here links to further information on the operation of telephony and vPBX features via the web browser based GUI 'AdminCenter'.
The list of features is divided into:

* The telephone features for all telephone users
* The vPBX features for the operation and configuration of a vPBX by the vPBX administrator or installer





→ Top

Instructions how Telephony Problems can be Solved

nav Go to the instructions how telephony problems can be solved ... User support




→ Top

Information for the vPBX Administrator and vPBX Installer


→ Top

The Operation of vPBX Features via the Web Based Self-Care GUI

nav Gehe zur Hilfe für vPBX Administratoren und vPBX Installateure für die Bedienung und Konfiguration von vPBX-Leistungsmerkmalen via das Web basierte Self-Care GUI ...

The telephone user and vPBX administrator and installer can find here links to further information on the operation of telephony and vPBX features via the web browser based GUI 'AdminCenter'.
The list of features is divided into:

* The telephone features for all telephone users
* The vPBX features for the operation and configuration of a vPBX by the vPBX administrator or installer





→ Top

© Aarenet Inc 2018

Version: 3.0     Author:  Aarenet     Date: July 2017

Retrieved from "http://help.aarenet.com/mediawiki/index.php?title=Help_user&oldid=635"