Difference between revisions of "Help user"

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{{DISPLAYTITLE: Help for Telephony User and vPBX Administrator  }}
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{{DISPLAYTITLE: Information for Telephony Users and vPBX Administrators }}
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{{Page_Help_Links | links=5 | width1=225 | width2=225 | width3=225 | width4=225 | width5=100
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<!-- Page Overview Start -----------------------------------------------------------------><section begin=intro />
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{{Page_Introduction_Title}}
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The telephony user, vPBX Administrator and installer find here links to detailed information about:
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<!-- Transclusion : Intro  Begin ------------------------------------------------------------------><section begin=intro />
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:* Available *#-procedures via the telephone keypad for feature activation, e.g. unconditional call forward CFU: <tt>*21<TEL_NUM></tt>
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The telephony user, vPBX Administrator and vPBX installer find here links:
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:* Telephony feature descriptions for all telephony users
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:* User manuals for:
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:* vPBX feature descriptions for vPBX Administrator and installer
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:** The configuration of telephony features
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:** The operation of telephony features
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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:* User manuals
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:** The operation of the system telephones"an IP-Phone" and "an WebRTC-Phone" {{Help_Status || comingsoon }}
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:* User instructions for using the system VoIP telephone applications:
 
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::* "an IP-Phone" : Smartphone App for iOS and Android operating system
 
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::* "an Web-Phone" : Web browser based telephone application for any operating system
 
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::* "an Soft-Phone" : Telephone application for MS Windows operating system
 
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:* Support information
 
 
}}
 
}}
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<!-- Page Overview End  -------------------------------------------------------------------><section end=intro />
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:** The configuration of vPBX features
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:*:
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:* Support:
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__TOC__ <!-- Table of Contents ---------------------------------------------------------------------------------->
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:** User guide for solving telephony problems
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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:** "Best Practice" for setting up a vPBX {{Help_Status || comingsoon }}
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= User Manuals =
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}}
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<!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
  
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The following user manuals are available:
 
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_admincenter_d21.pdf      |pdf| User manual describing the AdminCenter: "Das web-basierte AdminCenter für den Teilnehmer" }}
 
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_vpbx_specials_d20.pdf    |pdf| User manual describing how to do call as a vPBX subscriber: "Anrufe als vPBX Teilnehmer tätigen" }}
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__TOC__ <!-- Table of Contents -------------------------------------------------------------------->
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_voicemailbox_d20.pdf    |pdf| User manual with detailed information for using the VoiceMail Box: "Der persönliche Anrufbeantworter" }}
 
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_analog_mgcp_mta_d20.pdf  |pdf| User manual with detailed information for using an analogue telephone connected to a cable modem: "In-Call Leistungsmerkmale für analoge Telefone an einem MGCP-Anschluss" }}
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}}
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Information for the Telephony User =
  
  
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Help for the Operation of Features via the Telephone Keypad =
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== User Manual for the Operation of Telephony Features via the Telephone Key Pad ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ user_stimulus_procedures  | '''Go to the help for *#-procedures via the telephone keypad ...''' ]]
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[[ {{NAMESPACE}}:user_stimulus_procedures  | '''Go to the operation of the telephony features via the telephone key pad''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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= Help for the User Features via the Web Browser GUI =
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber  | '''Go to the help for the telephony features for all users ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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= Help for the vPBX Features via the Web Browser GUI =
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Go to the help for the vPBX administrator and installer for the configuration of vPBX features via Web browser  ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
 
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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= Documentations for the VoIP System Telephones =
 
  
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The following VoIP system telephones are available to the user:
 
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::* "an IP-Phone" : Smartphone App for iOS and Android operating system
 
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::* "an Web-Phone" : Web browser based telephone application for any operating system
 
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::* "an Soft-Phone" : Telephone application for MS Windows operating system
 
  
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These VoIP system telephones are connected and configured via the web browser based GUI.
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== User Manual for the "an IP-Phone" {{Help_Status || comingsoon }} ==
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Help for the "an IP-Phone" ==
 
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:an_ipphone | '''Go to the help of the VoIP system telephone: "an IP-Phone" ...''' ]]
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[[ {{NAMESPACE}}:an_ipphone | '''Go to the user manual for the "an IP-Phone" ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{{NAMESPACE}}:an_ipphone }}
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_ipphone }}
  
  
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Help for the "an Web-Phone" ==
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== User Manual for the "an WebRTC-Phone" {{Help_Status || comingsoon }} ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:an_webphone | '''Gehe zur Hilfe für VoIP-Systemtelefon: "an Web-Phone" ...''' ]]
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[[ {{NAMESPACE}}:an_webphone | '''Go to the user manual for the "an WebRTC-Phone" ...''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
  
  
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}}
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Help for the "an Soft-Phone" ==
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== User Manual for the Operation and Configuration of Telephone Features via the Web Based Self-Care GUI 'AdminCenter' ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:an_softphone | '''Go to the help of the VoIP system telephone: "an Soft-Phone" ...''' ]]
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber  | '''Go to the operation and configuration of telephony features via the Web based self-care GUI 'AdminCenter' ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_softphone }}
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{{#lst:{{NAMESPACE}}:help_admincenter_feature_list | introuserfeaturelist }}
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<!-- {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }} -->
  
  
  
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== User Guide for Solving Telephony Problems ==
  
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{{Picture_Help_Link}}
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[[ {{NAMESPACE}}:user_support_level1 | '''Go to the user guide for solving telephony problems...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_support_level1 }}
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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= Support =
 
  
  
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{{ToTop}} !---------------------------------------------------------------------------------------
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== FAQ Frequent Asked Questions {{Help_Status || comingsoon }} ==
  
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{{Picture_Help_Link}}
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[[ {{NAMESPACE}}:support_faq | '''Gehe zu FAQ Frequent Asked Questions ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | support_faq }}
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== FAQ Frequent Asked Questions ==
 
  
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Frequent asked questions by the users:
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_faq | FAQ Frequent Asked Questions ]]
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Information for the vPBX Administrator and vPBX Installer =
  
  
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Telephony Trouble Shooting ==
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== The Configuratin of vPBX Features via the Web Based Self-Care GUI 'AdminCenter' ==
  
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Information how a user can solve problems by himself:
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{{Picture_Help_Link }}
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_softphone#PageDiversionTroubleShooting | Trouble Shooting "an Soft-Phone" ]]
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Go to the help for vPBX administrators and vPBX installers for configuring vPBX features via the Web based self-care GUI 'AdminCenter' ...''' ]]
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_ipphone#PageDiversionTroubleShooting  | Trouble Shooting "an IP-Phone" ]]
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{{#lst:{{NAMESPACE}}:help_admincenter_feature_list | introvpbxfeaturelist }}
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_trouble_shooting_sip_equipment    | Trouble Shooting for interoperation with third party VoIP telephones or other VoIP devices ]]
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Best Practice ==
 
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Suggested best practices by the provider:
 
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_best_practice_vpbx | Best Practice for vPBX configuration ]]
 
  
  
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Support Contacts ==
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== "Best Practice" for Setting Up a vPBX {{Help_Status || comingsoon }} ==
  
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Information how the support of the provider can be contacted:
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{{Picture_Help_Link}}
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_contact_provider | Provider Support Contacts ]]
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[[ support_best_practice_vpbx | '''Go to the "Best Practice for vPBX Configuration" ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_best_practice_vpbx }}
  
 
}}
 
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{{Page_Version |version=3.0 |author=Aarenet |date=May 2017}}
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{{Page_Version |version=3.0 |author=Aarenet |date=July 2017}}

Latest revision as of 10:28, 9 October 2017


Note The features and/or parameters listed in this article may not be available from your telephone service provider.



 

 

 

 

De  Fr  En



Introduction

The telephony user, vPBX Administrator and vPBX installer find here links:

  • User manuals for:
    • The configuration of telephony features
    • The operation of telephony features
    • The configuration of vPBX features
  • Support:
    • User guide for solving telephony problems





→ Top

Information for the Telephony User


→ Top

User Manual for the Operation of Telephony Features via the Telephone Key Pad

nav Go to the operation of the telephony features via the telephone key pad

By using *#-Stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:

  • Call Forwarding
  • Call Rejecting
  • Display own Telephone Number (CLIP, CLIR)
  • Predetermined Conference
  • Check last Connections
  • Check own Telephone Number
  • Call Pickup
  • Call Recording
  • Switch Out of Call Distributions
  • Recording of Announcements
  • vPBX Call Distribution Normal/Night/Weekend
  • Login/Logout from CTI Routing





→ Top

User Manual for the Operation and Configuration of Telephone Features via the Web Based Self-Care GUI 'AdminCenter'

nav Go to the operation and configuration of telephony features via the Web based self-care GUI 'AdminCenter' ...

These features are available to each telephony user and can be operated and configured by them. A vPBX administrator is also enabled to do these settings for all extensions of the vPBX.




→ Top

User Guide for Solving Telephony Problems

nav Go to the user guide for solving telephony problems...

This article describes how the user himself can solve problemes with a VoIP device, e.g. VoIP telephone, or analogue device, e.g. Fax, over a modern VoIP transmission network.

If the user can not solve the problem, he / she can find out here which information he / she needs to provide for the provider support in order to help them efficiently.




→ Top

Information for the vPBX Administrator and vPBX Installer


→ Top

The Configuratin of vPBX Features via the Web Based Self-Care GUI 'AdminCenter'

nav Go to the help for vPBX administrators and vPBX installers for configuring vPBX features via the Web based self-care GUI 'AdminCenter' ...

These features are available to the entire vPBX and are operated by the vPBX administrator or vPBX installer!





→ Top

© Aarenet Inc 2018

Version: 3.0     Author:  Aarenet     Date: July 2017

Retrieved from "http://help.aarenet.com/mediawiki/index.php?title=Help_user&oldid=1278"