Difference between revisions of "Help user"

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{{DISPLAYTITLE: Hilfe für Telefonbenutzer und vPBX Administratoren }}
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{{DISPLAYTITLE: Information for Telephony Users and vPBX Administrators }}
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{{PAGE_HEADER}}
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{{Page_Help_Links | links=5 | width1=225 | width2=225 | width3=225 | width4=225 | width5=100
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{{Page_Menu_List_Help_User_Main}}
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<!-- Page Overview Start -----------------------------------------------------------------><section begin=intro />
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{{Page_Introduction_Title}}
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Der Telefoniebenutzer und vPBX Administrator und Installateur findet hier Links zu weiterführenden Informationen zu:
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<!-- Transclusion : Intro  Begin ------------------------------------------------------------------><section begin=intro />
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:* Den verfügbaren *#-Prozeduren via die Telefontastatur zur Bedienung von Leistungsmermalen, z.B. unbedingte Weiterleitung CFU: <tt>*21<TEL_NUM></tt>
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The telephony user, vPBX Administrator and vPBX installer find here links:
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:* Den Leistungmerkmalen für alle Telefoniebenutzer
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:* User manuals for:
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:* Den vPBX Leistungmerkmalen, welche den vPBX Administrator oder Installateur interessieren
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:** The configuration of telephony features
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:** The operation of telephony features
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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:* Benutzermanuals
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:** The operation of the system telephones"an IP-Phone" and "an WebRTC-Phone" {{Help_Status || comingsoon }}
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:* Benutzerinformationen für die System VoIP Telefonapplikationen:
 
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::* "an IP-Phone" : Smartphone App für iOS und Android Operation Systeme
 
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::* "an Web-Phone" : Web Browser basierteTelefonapplikation für alle Operation Systeme
 
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::* "an Soft-Phone" : Telefonapplikation für MS Windows Operation System
 
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:* Support Information
 
 
}}
 
}}
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<!-- Page Overview End   -------------------------------------------------------------------><section end=intro />
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:** The configuration of vPBX features
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:*:
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:* Support:
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:** User guide for solving telephony problems
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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:** "Best Practice" for setting up a vPBX {{Help_Status || comingsoon }}
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}}
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<!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
  
  
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__TOC__ <!-- Table of Contents ---------------------------------------------------------------------------------->
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__TOC__ <!-- Table of Contents -------------------------------------------------------------------->
  
  
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= Benutzerhandbücher =
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<!-- Transclusion : Article Begin -----------------------------------------------------------------><section begin=article />
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Information for the Telephony User =
  
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Folgende Benutzerhandbücher stehen zum Download zur Verfügung:
 
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_admincenter_d21.pdf      |pdf| "Das web-basierte AdminCenter für den Teilnehmer" }}
 
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_vpbx_specials_d20.pdf    |pdf| "Anrufe als vPBX Teilnehmer tätigen" }}
 
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_voicemailbox_d20.pdf    |pdf| "Der persönliche Anrufbeantworter" }}
 
  
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:* {{File_Download_Link| manual_voip-switch_filial_subscriber_analog_mgcp_mta_d20.pdf  |pdf| "In-Call Leistungsmerkmale für analoge Telefone an einem Cable-Modem" }}
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== User Manual for the Operation of Telephony Features via the Telephone Key Pad ==
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= Hilfe für die Bedienung von Leistungsmerkmalen via die Telefontastatur =
 
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ user_stimulus_procedures  | '''Gehe zur Hilfe für die verfügbaren *#-Prozeduren zur Bedienung von Telefonieleistungsmerkmalen via die Telefontastatur''' ]]
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[[ {{NAMESPACE}}:user_stimulus_procedures  | '''Go to the operation of the telephony features via the telephone key pad''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_stimulus_procedures  }}
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= Hilfe für die Bedienung von Leistungsmerkmalen via das Web Browser GUI =
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber  | '''Gehe zur Hilfe für die Bedienung von Telefonieleistungsmerkmalen via Web Browser ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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= Hilfe für die Bedienung von vPBX Leistungsmerkmalen via das Web Browser GUI =
 
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{{Picture_Help_Link }}
 
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Gehe zur Hilfe für vPBX Administratoren und Installateure für die Konfiguration von  vPBX-Leistungsmerkmalen via Web Browser  ...''' ]]
 
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }}
 
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
 
{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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= Dokumentation der VoIP Systemtelefone =
 
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Folgende VoIP Systemtelefone stehen dem Teilnehmer zur Verfügung:
 
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:* "an IP-Phone" : Smartphone App für iOS und Android Operation Systeme
 
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:* "an Web-Phone" : Web Browser basierteTelefonapplikation für alle Operation Systeme
 
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:* "an Soft-Phone" : Telefonapplikation für MS Windows Operation System
 
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Diese VoIP Systemtelefone werden via das Web Browser basierte GUI angeschlossen und konfiguriert.
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Hilfe für das "an IP-Phone" ==
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== User Manual for the "an IP-Phone" {{Help_Status || comingsoon }} ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:an_ipphone | '''Gehe zur Hilfe für das VoIP-Systemtelefon: "an IP-Phone" ...''' ]]
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[[ {{NAMESPACE}}:an_ipphone | '''Go to the user manual for the "an IP-Phone" ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{{NAMESPACE}}:an_ipphone }}
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_ipphone }}
  
  
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Hilfe für das "an Web-Phone" ==
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== User Manual for the "an WebRTC-Phone" {{Help_Status || comingsoon }} ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:an_webphone | '''Gehe zur Hilfe für VoIP-Systemtelefon: "an Web-Phone" ...''' ]]
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[[ {{NAMESPACE}}:an_webphone | '''Go to the user manual for the "an WebRTC-Phone" ...''' ]]
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
 
{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_webphone }}
  
  
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}}
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Hilfe für das "an Soft-Phone" ==
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== User Manual for the Operation and Configuration of Telephone Features via the Web Based Self-Care GUI 'AdminCenter' ==
  
 
{{Picture_Help_Link }}
 
{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:an_softphone | '''Gehe zur Hilfe für das VoIP-Systemtelefon: "an Soft-Phone" ...''' ]]
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListSubscriber  | '''Go to the operation and configuration of telephony features via the Web based self-care GUI 'AdminCenter' ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:an_softphone }}
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{{#lst:{{NAMESPACE}}:help_admincenter_feature_list | introuserfeaturelist }}
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<!-- {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:help_admincenter_feature_list }} -->
  
  
  
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== User Guide for Solving Telephony Problems ==
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{Picture_Help_Link}}
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= Support =
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[[ {{NAMESPACE}}:user_support_level1 | '''Go to the user guide for solving telephony problems...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_support_level1 }}
  
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{{ToTop}} !---------------------------------------------------------------------------------------
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== FAQ Frequent Asked Questions {{Help_Status || comingsoon }} ==
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{Picture_Help_Link}}
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== FAQ Frequent Asked Questions ==
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[[ {{NAMESPACE}}:support_faq | '''Gehe zu FAQ Frequent Asked Questions ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | support_faq }}
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Von Benutzern häufig gestellte Fragen:
 
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_faq | FAQ Frequent Asked Questions ]]
 
  
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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= Information for the vPBX Administrator and vPBX Installer =
  
  
  
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Telefonieprobleme lösen ==
 
  
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Informationen wie ein Telefonbenutzer selber Probleme lösen kann:
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_softphone#PageDiversionTroubleShooting | Probleme lösen für "an Soft-Phone" ]]
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== The Configuratin of vPBX Features via the Web Based Self-Care GUI 'AdminCenter' ==
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:an_ipphone#PageDiversionTroubleShooting  | Probleme lösen für "an IP-Phone" ]]
 
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_trouble_shooting_sip_equipment    | Probleme lösen für VoIP Telefone und Geräte von Drittherstellern ]]
 
  
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{{Picture_Help_Link }}
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[[ {{NAMESPACE}}:help_admincenter_feature_list#FeatureListvPBX  | '''Go to the help for vPBX administrators and vPBX installers for configuring vPBX features via the Web based self-care GUI 'AdminCenter' ...''' ]]
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{{#lst:{{NAMESPACE}}:help_admincenter_feature_list | introvpbxfeaturelist }}
  
  
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{{#ifeq: {{An_Wiki_Site}} | test_wiki |
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
 
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== Best Practice ==
 
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Vorgeschlagene Best Practices des Providers:
 
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_best_practice_vpbx | Best Practice für vPBX Konfigurationen ]]
 
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{{ToTop}} <!----------------------------------------------------------------------------------------------------->
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{{ToTop}} <!--------------------------------------------------------------------------------------->
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== Support Contacts ==
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== "Best Practice" for Setting Up a vPBX {{Help_Status || comingsoon }} ==
  
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Information wie der Support des Providers erreicht werden kann
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{{Picture_Help_Link}}
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: {{Picture_Help_Link | size=20 }} [[{{NAMESPACE}}:support_contact_provider | Support-Kontakte des Providers ]]
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[[ support_best_practice_vpbx | '''Go to the "Best Practice for vPBX Configuration" ...''' ]]
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{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_best_practice_vpbx }}
  
 
}}
 
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{{Page_Version |version=3.0 |author=Aarenet |date=May 2017}}
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{{Page_Version |version=3.0 |author=Aarenet |date=July 2017}}

Latest revision as of 10:28, 9 October 2017


Note The features and/or parameters listed in this article may not be available from your telephone service provider.



 

 

 

 

De  Fr  En



Introduction

The telephony user, vPBX Administrator and vPBX installer find here links:

  • User manuals for:
    • The configuration of telephony features
    • The operation of telephony features
    • The configuration of vPBX features
  • Support:
    • User guide for solving telephony problems





→ Top

Information for the Telephony User


→ Top

User Manual for the Operation of Telephony Features via the Telephone Key Pad

nav Go to the operation of the telephony features via the telephone key pad

By using *#-Stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:

  • Call Forwarding
  • Call Rejecting
  • Display own Telephone Number (CLIP, CLIR)
  • Predetermined Conference
  • Check last Connections
  • Check own Telephone Number
  • Call Pickup
  • Call Recording
  • Switch Out of Call Distributions
  • Recording of Announcements
  • vPBX Call Distribution Normal/Night/Weekend
  • Login/Logout from CTI Routing





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User Manual for the Operation and Configuration of Telephone Features via the Web Based Self-Care GUI 'AdminCenter'

nav Go to the operation and configuration of telephony features via the Web based self-care GUI 'AdminCenter' ...

These features are available to each telephony user and can be operated and configured by them. A vPBX administrator is also enabled to do these settings for all extensions of the vPBX.




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User Guide for Solving Telephony Problems

nav Go to the user guide for solving telephony problems...

This article describes how the user himself can solve problemes with a VoIP device, e.g. VoIP telephone, or analogue device, e.g. Fax, over a modern VoIP transmission network.

If the user can not solve the problem, he / she can find out here which information he / she needs to provide for the provider support in order to help them efficiently.




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Information for the vPBX Administrator and vPBX Installer


→ Top

The Configuratin of vPBX Features via the Web Based Self-Care GUI 'AdminCenter'

nav Go to the help for vPBX administrators and vPBX installers for configuring vPBX features via the Web based self-care GUI 'AdminCenter' ...

These features are available to the entire vPBX and are operated by the vPBX administrator or vPBX installer!





→ Top

© Aarenet Inc 2018

Version: 3.0     Author:  Aarenet     Date: July 2017

Retrieved from "http://help.aarenet.com/mediawiki/index.php?title=Help_user&oldid=1278"