Anadm at 08:21, 9 October 2017

2017-10-09T08:21:43Z

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Anadm at 12:32, 6 October 2017

2017-10-06T12:32:23Z

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Anadm at 14:48, 2 October 2017

2017-10-02T14:48:52Z

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Anadm at 07:30, 2 October 2017

2017-10-02T07:30:09Z

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Anadm at 12:44, 21 September 2017

2017-09-21T12:44:36Z

Anadm at 10:07, 21 September 2017

2017-09-21T10:07:28Z

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Anadm at 16:12, 20 September 2017

2017-09-20T16:12:48Z

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Anadm at 07:37, 20 September 2017

2017-09-20T07:37:34Z

Anadm at 14:25, 19 September 2017

2017-09-19T14:25:42Z

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Anadm at 14:43, 18 September 2017

2017-09-18T14:43:42Z

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@@ Line 642: / Line 642: @@
 :* The company Intranet is not made ready for VoIP
 :* Any device in the "D - Data Transfer" layer
@@ Line 691: / Line 698: @@
 Get all information from the user:<br>
 # Occurs the the QoS-problem with all peers or just with the given B peer?
-#* Remember :
+#: Remember :
-#*: If the problem occurs only with the B peer then this is a strong indication that something is wrong on the B side!
+#: If the problem occurs only with the B peer then this is a strong indication that something is wrong on the B side!
 #:
 # Is there no voice transmission, neither from <tt>A->B</tt> nor <tt>B->A</tt>?
 #: &rarr; "No-Way Connection"
 #:
 # Is there voice transmission from <tt>A->B</tt> (B hears you) but none from <tt>B->A</tt> (you don't hear B)?
 #: &rarr; "One-Way Connection <tt>A->B</tt>"
 #:
 # Is there voice transmission from <tt>B->A</tt> (you hear B) but none from <tt>A->B</tt> (B doesn't hear you)?
 #: &rarr; "One-Way Connection <tt>B->A</tt>"
 #:
 # Are there during the connection glitches, interruptions, clicking, uow-ing in the voice transmission for both sides?
 #: &rarr; "Glitch Connection"
-#* Remember :
+#: Remember :
-#*: Glitch : Packet loss, jitter
+#: Glitch : Packet loss, jitter
-#*: Interruption: Packet loss
+#: Interruption: Packet loss
-#*: ouw-ing : jitter, transcoding
+#: ouw-ing : jitter, transcoding
 #:
 # Are there during the connection glitches, interruptions, clicking, uow-ing in the voice transmission from <tt>A->B</tt>?
@@ Line 715: / Line 727: @@
 # Are there during the connection glitches, interruptions, clicking, uow-ing in the voice transmission from <tt>B->A</tt>?
 #: &rarr; "Glitch Connection <tt>B->A</tt>"
 #:
 # Uses the user an ISDN or DECT telephone behind an ISDN-PBX? Does the user have sharp clicking glitches in a regular or irregular interval? Do have all users behind this ISDN-PBX those glitches?
-#* Remember :
+#: Remember :
-#*: This points to a [[#SupportUserProblemQualitiyOfServiceIsdnPbx | synchronization problem of the ISDN-PBX!]]
+#: This points to a [[#SupportUserProblemQualitiyOfServiceIsdnPbx | synchronization problem of the ISDN-PBX!]]
 # Is one peer A or B a mobile user?
-#* Remember :
+#: Remember :
-#*: That Mobile networks often have QoS-problems on the wireless links between the base station and the mobile device!
+#: That Mobile networks often have QoS-problems on the wireless links between the base station and the mobile device!
 #:
-Action:
+If the media stream are not routed by default via MediaServer the supporter can force it for a customer:
-:: &rarr; Cross check the users information by checking the media transfer statistics, see "2 Step" below
+Via ConfigCenter:
@@ Line 740: / Line 798: @@
@@ Line 761: / Line 810: @@
-Check via ConfigCenter:
+Check
 :* Does ?
 :*

@@ Line 312: / Line 312: @@
-<font color=#0061a0>'''1 Check: Review the account and telephone number configuration'''</font><br>
+{{ToTop | SupportUserProblemDeviceNetwork }} <!----------------------------------------------------->
 {{Support_3x3
 |width1=75 | width2=75 | width3=725 <!--max 875-->
@@ Line 328: / Line 331: @@
+{{Support_Step_Title | 2 | Where REGISTER messages received from the device on the VoIP Switch? }}
 {{Support_3x3
 |width1=75 | width2=75 | width3=725 <!--max 875-->
@@ Line 383: / Line 384: @@
 If the IP address is needed then the customer must be able to tell or evaluate it, e.g.:
 : <tt>https://www.whatismyip.com/</tt>
@@ Line 632: / Line 630: @@
 :* No transmission in both directions from the beginning of the connection
-−

Support user level2 - Revision history

Anadm at 08:21, 9 October 2017

Anadm at 12:32, 6 October 2017

Anadm at 14:48, 2 October 2017

Anadm at 07:30, 2 October 2017

Anadm at 12:44, 21 September 2017

Anadm at 10:07, 21 September 2017

Anadm at 16:12, 20 September 2017

Anadm at 07:37, 20 September 2017

Anadm at 14:25, 19 September 2017

Anadm at 14:43, 18 September 2017