Help support - Revision history

Anadm at 13:02, 5 September 2017

2017-09-05T13:02:42Z

Anadm at 14:36, 31 August 2017

2017-08-31T14:36:33Z

Anadm at 14:26, 31 August 2017

2017-08-31T14:26:56Z

Anadm at 11:40, 31 August 2017

2017-08-31T11:40:48Z

Anadm at 12:49, 30 August 2017

2017-08-30T12:49:45Z

Wikiadm at 08:23, 12 July 2017

2017-07-12T08:23:58Z

Wikiadm at 06:25, 12 July 2017

2017-07-12T06:25:11Z

Wikiadm at 10:31, 11 July 2017

2017-07-11T10:31:10Z

Wikiadm at 13:35, 5 July 2017

2017-07-05T13:35:16Z

Wikiadm at 07:52, 5 July 2017

2017-07-05T07:52:32Z

@@ Line 3: / Line 3: @@
 {{Page_Menu_List_Help_Support_Main}}
 <!-- FOOTER LEFT "© Aarenet AG 2017" --> <!-- PDF Creation Directive ------------------------------>
@@ Line 20: / Line 19: @@
+<!-- Transclusion : Article Begin -----------------------------------------------------------------><section begin=article />
 {{ToTop}} <!--------------------------------------------------------------------------------------->
 = Supporting User Problems =

@@ Line 58: / Line 58: @@
 {{ToTop}} <!--------------------------------------------------------------------------------------->
-= Tutorial of Aarenet VoIP System Monitoring and Alarming {{Help_Status || comingsoon }} =
+= Tutorial for Aarenet VoIP System Monitoring and Alarming {{Help_Status || comingsoon }} =
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_monitoring | '''Go to the tutorial of the Aarenet VoIP System monitoring and alarming ...''' ]]
+[[ {{NAMESPACE}}:support_monitoring | '''Go to the tutorial for the Aarenet VoIP system monitoring and alarming ...''' ]]
 {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_monitoring }}
@@ Line 78: / Line 78: @@
 {{ToTop}} <!--------------------------------------------------------------------------------------->
-= Guide for the Maintenance and Problem Solving of Servers from DELL Inc &reg; =
+= Guide for the Maintenance and Problem Solving for Servers from DELL Inc &reg; =
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_server_dell | '''Go to the guide for the maintenance and problem solving of servers from DELL Inc &reg; ...''' ]]
+[[ {{NAMESPACE}}:support_server_dell | '''Go to the guide for the maintenance and problem solving for servers from DELL Inc &reg; ...''' ]]
 {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_server_dell }}

← Older revision		Revision as of 14:26, 31 August 2017
Line 55:		Line 55:


−	{{#ifeq: {{An_Wiki_Site}} \| test_wiki	+	{{#ifeq: {{An_Wiki_Site}} \| test_wiki \|

	{{ToTop}} <!--------------------------------------------------------------------------------------->		{{ToTop}} <!--------------------------------------------------------------------------------------->

@@ Line 8: / Line 8: @@
 {{Page_Introduction_Title}}
 <!-- Transclusion : Intro  Begin ------------------------------------------------------------------><section begin=intro />
-The Aarenet VoIP System supporting personnel find here links to detailed information about:
+The operation and support personnel find here links to manuals, tutorials etc. for supporting and maintenance of the VoIP system:
-:* How to support telephony users and solving user problems
+:* Guides for solving user problems
-:* An introduction to the VoIP signaling protocols
+:* A manual of the Aarenet VoIP Switch supporting tools
-:* The Aarenet VoIP Switch on board support tools
+:* A manual of the maintenance and problem solving of the Aarenet VoIP Switch
-:* The Aarenet VoIP System monitoring and alarming
+:* A guide for the maintenance and problem solving of DELL servers
-:* The maintenance and problem solving of the Aarenet VoIP Switch
+:* A brief tutorial of the VoIP signaling protocols
 <!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
@@ Line 21: / Line 20: @@
-<!-- PAGE BREAK --> <!-- PDF Creation Directive --------------------------------------------------->
 {{ToTop}} <!--------------------------------------------------------------------------------------->
-= Help for the Supporting the Telephony User =
+= Supporting User Problems =
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_user_level-2 | '''Go to the help for the supporting the telephony user ...''' ]]
+[[ {{NAMESPACE}}:user_support_level1 | '''Go to the user guide for solving telephony problems...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_user_level-2 }}
+{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:user_support_level1 }}
 {{ToTop}} <!--------------------------------------------------------------------------------------->
-= Introduction to the SIP Signaling and SDP Media Protocols =
+== Introduction for Supporting User Problems (Support Level 2) ==
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_voip_protocol | '''Go to the introduction of the SIP signaling and SDP media protocols ...''' ]]
+[[ {{NAMESPACE}}:support_user_level2 | '''Go to the introduction for supporting user problems ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_voip_protocol }}
+{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_user_level2 }}
 {{ToTop}} <!--------------------------------------------------------------------------------------->
-= Help for the Aarenet VoIP Switch Support Tools =
+= Manual of the Aarenet VoIP Switch Support Tools =
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_tools | '''Go to the help for the Aarenet VoIP Switch on board support tools ...''' ]]
+[[ {{NAMESPACE}}:support_tools | '''Go to the manual for the Aarenet VoIP Switch on board support tools ...''' ]]
 {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_tools }}
 {{ToTop}} <!--------------------------------------------------------------------------------------->
-= Help for the Aarenet VoIP System Monitoring and Alarming =
+= Tutorial of Aarenet VoIP System Monitoring and Alarming {{Help_Status || comingsoon }} =
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_monitoring | '''Go to the help for the Aarenet VoIP System monitoring and alarming ...''' ]]
+[[ {{NAMESPACE}}:support_monitoring | '''Go to the tutorial of the Aarenet VoIP System monitoring and alarming ...''' ]]
 {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_monitoring }}
 {{ToTop}} <!--------------------------------------------------------------------------------------->
-= Help for the Maintenance of the Aarenet VoIP Switch =
+= Manual for the Maintenance and Problem Solving of the Aarenet VoIP Switch =
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_switch | '''Go to the help for the maintenance of the Aarenet VoIP Switch ...''' ]]
+[[ {{NAMESPACE}}:support_switch | '''Go to the manual for the maintenance and problem solving of the Aarenet VoIP Switch ...''' ]]
 {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_switch }}
@@ Line 76: / Line 77: @@
 {{ToTop}} <!--------------------------------------------------------------------------------------->
-= Help for Treating Problems of Servers from DELL Inc &reg; =
+= Guide for the Maintenance and Problem Solving of Servers from DELL Inc &reg; =
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_server_dell | '''Go to the help for treating problems of servers from DELL Inc &reg; ...''' ]]
+[[ {{NAMESPACE}}:support_server_dell | '''Go to the guide for the maintenance and problem solving of servers from DELL Inc &reg; ...''' ]]
 {{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_server_dell }}
@@ Line 88: / Line 98: @@
 {{ToTop}}
 {{PAGE_FOOTER}}
-{{Page_Version |version=3.0 |author=Aarenet |date=July 2017}}
+{{Page_Version |version=3.1 |author=Aarenet |date=August 2017}}

@@ Line 26: / Line 26: @@
 {{Picture_Help_Link }}
-[[ {{NAMESPACE}}:support_user | '''Go to the help for the supporting the telephony user ...''' ]]
+[[ {{NAMESPACE}}:support_user_level-2 | '''Go to the help for the supporting the telephony user ...''' ]]
-{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_user }}
+{{PAGE_INTRO_TRANSCLUDE | {{NAMESPACE}}:support_user_level-2 }}

@@ Line 1: / Line 1: @@
 {{DISPLAYTITLE: Aarenet VoIP System Support }}
 {{PAGE_HEADER}}
-{{Page_Menu_List_Empty}}
+{{Page_Menu_List_Help_Support_Main}}
 <!-- Transclusion : Article Begin -----------------------------------------------------------------><section begin=article />
@@ Line 14: / Line 14: @@
 :* The maintenance and problem solving of DELL server
 <!-- Transclusion : Intro  End --------------------------------------------------------------------><section end=intro />
@@ Line 83: / Line 80: @@
 {{ToTop}}
 {{PAGE_FOOTER}}
-{{Page_Version |version=3.0 |author=Aarenet |date=May 2017}}
+{{Page_Version |version=3.0 |author=Aarenet |date=July 2017}}

← Older revision		Revision as of 13:35, 5 July 2017
Line 20:		Line 20:
	:* The maintenance and problem solving of DELL server		:* The maintenance and problem solving of DELL server
	<!-- Transclusion : Intro End --------------------------------------------------------------------><section end=intro />		<!-- Transclusion : Intro End --------------------------------------------------------------------><section end=intro />
		+
		+
		+	[[{{NAMESPACE}}:support_book_level-2-3 \| Go for Support Level 2 -3 PDF generation ]]