View source for User stimulus procedures

{{DISPLAYTITLE: Using Telephony Features via the Telephone Keypad }}
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By using *#-Stimulus procedures, the user can activate/deactivate or execute different features directly via the keypad of its telephone:
:* Call Forwarding
:* Call Rejecting
:* Display own Telephone Number (CLIP, CLIR)
:* Predetermined Conference
:* Check last Connections
:* Check own Telephone Number
:* Call Pickup
:* Call Recording
:* Switch Out of Call Distributions
:* Recording of Announcements
:* vPBX Call Distribution Normal/Night/Weekend
:* Login/Logout from CTI Routing

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= Application of the *#-Stimulus Procedures by the User =

With the input of *#-stimulus procedures on the keyboard of its telephone, the user can activate or deactivate different features
The *#-stimulus procedures are built up as followed:<br>
{{SW_Code | &nbsp; | '''*#''' '''<*#-CODE>''' (*) '''<PARAMETER_1> * <PARAMETER_2>'''...(#) }}


# '''*#-Procedure Start:'''
#: *&nbsp; : Activate Feature
#: #&nbsp; : Deactivate Feature
#: *#      : Status Query of the Feature
#:
# '''<*#-CODE> : '''
#: Digit-Code of the Feature
#:
# (*) :
#: Optional *, to separate the digit code from the parameters.
#:
# '''<PARAMETER_x>:'''
#: None, one or more parameter, e.g. the call forwarding number
#:
# '''*''' :
#: Mandatory *, to separate the parameter.
#:
# (#) :
#: Optional #, to finish the input. Just type the # in.


The *#-Stimulus procedure will executed during the dialing phase:
# Pickup Earphone
# *#-Stimulus procedure according the manual
# Control by the acknowledging speech text, if the wished action from the feature took place (Doesn’t take place on every feature)


If possible the activation/deactivation will be acknowledged by a speech text. It’s also possible to edit or delete the settings in the AdminCenter.


{{Note |
For the stimulus procedures to work it must be ensured that neither the phone itself nor a possibly upstream PBX or CPE interprets or filters this *#-code!
}}


{{Note |
It is possible that the provider of this VoIP system uses other *#-codes. In this case, contact your system provider for the appropriate *#-codes.
}}



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= Call Forwarding =




== Call Forward Unconditional CFU ==

If activated, this call forwarding will be executed all the time!

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_forewards| "Call forwarding" ]].


<section begin=Service21 />
{{Star_Procedure
|link= Service21
|service_nmb= 21 & 28
|description= Call Forward Unconditional CFU
|lines= 4
|activity1= Activate     |code1= *21(*)<FORWARD> | remark1= <FORWARD> is the telephone number which is forwarded to.
|activity2= Call forward to the VoiceMail Box |code2= *28     | remark2=
|activity3= Deactivate   |code3= #21       | remark3=
|activity4= Status Query |code4= *#21      | remark4=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service21 />




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== Call Forward if No Reply CFNR ==

If activated, this call forwarding will be carried out if the user doesn’t accept the connection after 14 seconds (About three times ringing).

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_forewards| " Call forwarding " ]].


<section begin=Service61/>
{{Star_Procedure
|link= Service61
|service_nmb= 61 & 68
|description= Call Forward if No Reply CFNR
|lines= 4
|activity1= Activate      |code1= *61(*)<FORWARD> | remark1= <FORWARD> is the telephone number which is forwarded to.
<br>
The delay time cannot be configured and is approximately 14 seconds (this corresponds to 3 ring cycles).
|activity2= Call forward to the VoiceMail Box |code2= *68 | remark2=
|activity3= Deactivate    |code3= #61             | remark3=
|activity4= Status Query  |code4= *#61            | remark4=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service61 />




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== Call Forwarding if Busy CFB ==

If activated, this call forwarding will be carried out if the user is busy.

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_forewards| " Call forwarding " ]].


<section begin=Service67 />
{{Star_Procedure
|link= Service67
|service_nmb= 67 & 691
|description= Call Forwarding if Busy CFB
|lines= 4
|activity1= Activate     |code1= *67(*)<FORWARD> | remark1= <FORWARD> is the telephone number which is forwarded to.
|activity2= Call forward to the VoiceMail Box |code2= *691 | remark2=
|activity3= Deactivate   |code3= #67             | remark3=
|activity4= Status Query |code4= *#67            | remark4=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service67 />




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== Call Forward Fallback CFF ==

If activated, this call forwarding will be carried out when no device is registered for the telephone number.

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_forewards| " Call forwarding " ]].


The following conditions activate this type of call forwarding:
:* The Internet access doesn't work:
:: DSL-, FTTH-Modem broken or not connected correctly.

:* The local IP network isn’t working
:: Local router, WiFi, Firewall etc. broken or not connected correctly.

:* VoIPdevice isn’t working
:: SIP CPE or cable modem (Docsis MGCP modem) broken or not connected correctly.

:* The PBX or telephone isn’t working
:: The PBX or telephone broken or not connected correctly.

<section begin=Service22 />
{{Star_Procedure
|link= Service22
|service_nmb= 22 & 692
|description= Call forward if not registered, Call Forward Fallback CFF
|lines= 4
|activity1= Activate     |code1= *22(*)<FORWARD> | remark1= <FORWARD> is the telephone number which is forwarded to.
|activity2= Call forward to the VoiceMail Box |code2= *692 | remark2=
|activity3= Deactivate   |code3= #22             | remark3=
|activity4= Status Query |code4= *#22            | remark4=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service22 />




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== Call Forking CFO ==

If activated, the call forking calls additionally the second telephone number.

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_forewards| " Call forwarding " ]].

<section begin=Service481 />
{{Star_Procedure
|link= Service481
|service_nmb= 481
|description= Call Forking CFO
|lines= 3
|activity1= Activate     |code1= *481(*)<PARALLEL> | remark1= <PARALLEL> is the telephone number that the call shall forwarded additionally.
|activity2= Deactivate   |code2= #481              | remark2=
|activity3= Status Query |code3= *#481             | remark3=
|version= Aarenet VoIP Switch V4.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service481 />




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== Check or Delete All Active Call Forwards ==

{{Note | type=warning |
"*00" deletes also an active Call Forward Fallback CFF, which was activated with a *#-stimulus procedure!}}


<section begin=Service00 />
{{Star_Procedure
|link= Service00
|service_nmb= 00
|description= Check or Delete all active Call Forwards
|lines= 2
|activity1= Delete       |code1= *00  | remark1= *00 deletes all call forwards, that were activated with a *#-stimulus procedure!
|activity2= Status Query |code2= *#00 | remark2= With *#00 can be checked if one or more call forwards where activated with *#-procedures
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service00 />




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= Call Reject =


== Do not Disturb DND ==

If this feature is activated, the calling site is going to hear a text that the called site doesn’t want to be disturbed.

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_forewards| "Reject Calls" ]].


<section begin=Service26 />
{{Star_Procedure
|link= Service26
|service_nmb= 26
|description= Do not Disturb DND
|lines= 3
|activity1= Activate     |code1= *26  | remark1=
|activity2= Deactivate   |code2= #26  | remark2=
|activity3= Status Query |code3= *#26 | remark3=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service26 />




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== Anonymous Call Reject ACR ==

If this feature is activated, the calling site is going to hear a text that the called site doesn’t accept calls when the calling calls anonymously.

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_forewards| " Reject Calls " ]].


<section begin=Service99 />
{{Star_Procedure
|link= Service99
|service_nmb= 99
|description= Anonymous Call Reject ACR
|lines= 3
|activity1= Activate     |code1= *99  | remark1=
|activity2= Deactivate   |code2= #99  | remark2=
|activity3= Status Query |code3= *#99 | remark3=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service99 />




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= Show or Hide the Own Telephone Number =




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== Show or Hide the Own Telephone Number One Time ==

<section begin=Service31 />
{{Star_Procedure
|link= Service31
|service_nmb= 31
|description= Show or hide the own number for the next call
|lines= 2
|activity1= The own number will be suppressed for the next call (CLIR) |code1= *31(*)<TARGETNUMBER> | remark1= This action won’t be linked with a speech text.
|activity2= The own number will be shown (CLIP)                        |code2= #31(*)<TARGETNUMBER > | remark2= This action won’t be linked with a speech text
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service31 />




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== Show or Hide the Own Telephone Number Always ==

<section begin=Service32 />
{{Star_Procedure
|link= Service32
|service_nmb= 32
|description= Suppress own number permanently
|lines= 3
|activity1= Activate     |code1= *32  | remark1=
|activity2= Deactivate   |code2= #32  | remark2=
|activity3= Status Query |code3= *#32 | remark3=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service32 />




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= Telephone Conference =




== Predefined 3 Party Conference ==

A predefined conference is initiated by service 71. The activation starts with *71 and is followed by the number (except the own number) of each participant.

Example of a conference activation:
{{SW_Code | &nbsp; | *71*0123456789*0041234567890}}

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_conference | "Conferences" ]].


<section begin=Service71 />
{{Star_Procedure
|link= Service71
|service_nmb= 71
|description= Predetermined Conference
|lines= 1
|activity1= 3 party conference setup
|code1= *71*<NUMBER_1><br>*<NUMBER_2>
|remark1= This action won’t be linked with a speech text
                                                          
                                    
                                     
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service71 />




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== Connect to the Conference Portal ==


{{Note|
This feature only works, if a conference portal is available on the VOIP System.
}}


The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_conference | "Conferences" ]].


<section begin=Service72 />
{{Star_Procedure
|link= Service72
|service_nmb= 72
|description= Conference Portal
|lines= 1
|activity1= Connection setup to the conference portal
|code1= *72
|remark1= Follow the given instructions after connected.
|version= Aarenet VoIP Switch V5.8
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service72 />





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= Call Pick Up =

With the feature "Call pick up" the user can accept a call which is not ringing on his telephone.


{{Note |
This feature doesn’t work with all SIP Devices.
}}


<section begin=Service76 />
{{Star_Procedure
|link= Service76
|service_nmb= 76
|description= Call pick up
|lines= 1
|activity1= Call pick up |code1= *76(*)<NUMBER>(#) | remark1= <NUMBER> is the telephone number of the telephone that rings
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service76 />




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= Call Recording =

With the feature "Call Recording" the user can start a speech recording of its own running connection until the recording is stopped or the call is finished.


{{Note |
This feature must be activated on the VoIP switch and an email address of the user must be configured via the AdminCenter.
}}


<section begin=Service001 />
{{Star_Procedure
|link= Service001
|service_nmb= 001
|description= Call recording
|lines= 2
|activity1= Start the call recording |code1= ##1 | remark1= Press ##1 during the connection
|activity2= Stop the call recording  |code2= ##2 | remark2= Press ##2 during the connection or hook on the phone
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service001 />




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= Query of Connection Information =




== Query the Last Accepted Incoming Call and Call Back ==

<section begin=Service16 />
{{Star_Procedure
|link= Service16
|service_nmb= 12 & 16
|description= Calling up the last call arrived
|lines= 2
|activity1= The number of the last incoming call
|code1= *16
|remark1= It doesn’t matter if the call was accepted or not
|activity2= Callback to the number of the last incoming call
|code2= *12
|remark2=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service16 />




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== Query the Last Executed Outgoing Call and Call Back ==

<section begin=Service15 />
{{Star_Procedure
|link= Service15
|service_nmb= 11 & 15
|description= Query of the last connected call
|lines= 2
|activity1= Query of the last dialed number
|code1= *15
|remark1= It doesn’t matter if the call was accepted or not.
|activity2= Callback to the number that has been called last
|code2= *11
|remark2=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service15 />




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== Query the Telephone Number of this Telephone Line ==

<section begin=Service14 />
{{Star_Procedure
|link= Service14
|service_nmb= 14
|description= Query the number of this connection
|lines= 1
|activity1= Query the number of this connection
|code1= *14
|remark1=
|version= Aarenet VoIP Switch V3.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service14 />




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= Switch Out of Call Distributions =

If a user is configured as a destination in a call distribution, he can suspend the distribution temporarily.

Example:<br>
: A supporter with the vPBX internal number "30" doesn’t want answer support calls temporarily. The supporter is member of the vPBX intern Support Distribution "11".

: The supporter dials from his telephone "30":
{{SW_Code | &nbsp; | *4911}}


<section begin=Service49 />
{{Star_Procedure
|link= Service49
|service_nmb= 49
|description= Turn on or off call distribution
|lines= 4
|activity1= Temporarily turn off this number in the call distribution |code1= *49(*)<NUMBER_DIST> |
remark1= <NUMBER_DIST>:<br> Telephone number of the dist. group
|activity2= Turn on this number in the call distribution |code2= #49(*)<NUMBER_DIST> |
remark2=
|activity3= Temporarily turn off this number in '''all''' distribution groups |code3= *49
| remark3=
|activity4= Turn on this number in '''all''' distribution groups |code4= #49
| remark4=
|version= Aarenet VoIP Switch V5.7
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service49 />




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= Call the Own VoiceMail Box =

<section begin=Service86 />
{{Star_Procedure
|link= Service86
|service_nmb= 86
|description= Direct call to the personal VoiceMail Box
|lines= 1
|activity1= Connect from the telephone directly to the personal VoiceMail Box
|code1= *86
| remark1= Follow the given instructions after connected
|version= Aarenet VoIP Switch V5.0
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service86 />




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= Recording of Announcements =

Own speech texts can be recorded via the own telephone. These texts can be used later for own call distributions

The feature is described on page [[{{NAMESPACE}}:admincenter_subsc_announcement_ivr | " Language portal for announcements and caller interactions IVR" ]].


<section begin=Service88 />
{{Star_Procedure
|link= Service88
|service_nmb= 88
|description= Record a personal announcement
|lines= 1
|activity1= Connects from the own telephone directly to the speech portal for recording of the announcement.
|code1= *88(*)<ANNOUNCEMENT_ID>
| remark1= Follow the given instructions after connected <br>
<ANNOUNCEMENT_ID> is shown in the AdminCenter, see site [[{{NAMESPACE}}:admincenter_subsc_announcement_ivr | "Speech portal for announcements and caller interactions IVR" ]].
|version= Aarenet VoIP Switch V5.7
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service88 />




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= vPBX Call Distribution Normal/Day/Weekend =

These *#-codes change the behavior of the[[{{NAMESPACE}}:admincenter_subsc_distributions | "Call distribution" of a vPBX" ]]


<section begin=Service980 />
{{Star_Procedure
|link= Service980
|service_nmb= 980
|description= Call distribution normal/night/weekend
|lines= 3
|activity1= Activate the "Normal" call distribution      |code1= *980 | remark1= Activated weekend call distributions are deactivated prematurely.
|activity2= Activate the "Night" call distribution       |code2= *981 | remark2=
|activity3= Activate the "Weekend" call distribution     |code3= *982 | remark3=
|version= Aarenet VoIP Switch V5.7
}}
<small>
The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service980 />




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= Login / Logout from CTI Routing =

{{Note|
An external CTI controller must be available for this *#-code to be available.
}}

<section begin=Service27 />
{{Star_Procedure
|link= Service27
|service_nmb= 27
|description=
Login/Logout of the telephone number to/from a CTI Controller.<br>
|lines= 3
|activity1= Login  |code1= *27 | remark1=
|activity2= Logout |code2= #27 | remark2=
|activity3= Status Query |code3= *#27 | remark3=
|version= Aarenet VoIP Switch V6.8
}}
<small>The provider may have defined another *#-code for this service. Check at your provider for the valid *#-code! </small>
<section end=Service27 />


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{{Page_Version |version=3.1 |author=Aarenet |date=November 2019}}